Most heat pumps are 'fail-safe to heat'. That is: the normal position of the valve which reverses the function is in the position which provides heat. The reversing valve must be powered to switch to the cooling position.
Although the lack of valve function could be a mechanically defective reversing valve - it's more likely to be an electrical issue. Start with checking for power at the reversing valve's coil. If it's powered unpower it - you will be able to hear the reversing valve distinctively
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