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Posted on Oct 02, 2009
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Error 010-397 restart printer

This is an elementary school printer, 3000cn color laser. error 010-397 restart printer , had paper jam removed fuser assembly now get this error msg. after reseating & restarting . made sure all blue tabs were pushed down properly and fuser is seated correctly.

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  • agnewd Oct 12, 2009

    Thanks, but no luck. I can access all Menu's except the "Replace Toner". After selecting Menu & Replace Toner, nothing happens when I click the right menu arrow to cycle through the toner to replace except that the Please wait.... msg. appears & then the 010-397 Restart Printer comes up after a few secs. The black is actually out as it needed replacing & I intended to replace it after clearing the fuser paper jam but can't get the black to move to the front at this point. Is there a manual way to move the cartridges?

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  • Posted on Oct 10, 2009
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I would Hold down the "Menu" and "Cancel" Button then for "Reset Printer" ,Turn Off the Printer remove the cartridges then reset them again. Along with the Drum Unit. Something is Not Seating properly
start thier first.
If I could be of further help or your in the CT area then contact us:
http://www.copierspluswwllc.com

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  • Posted on Oct 10, 2009
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Try messing around with the setup screen. You can access it by holding the 'menu' and 'cancel' buttons and turning it on (like ctrl, alt, delete). Might be something to do with the drum assembly.

I hope this helps,

Tiger720

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I get an error message that there is a paper jam in the front door, there is no jam. I open and close the front door and then it says the jame is in the fuser, ive taken that out and no jam hp 3550 laser...
Often when you get this error, there is a jam that is very difficult to see. You need to open the printer, remove the bottom two cartridges and the transfer belt. Then close the door part way and look straight down inside the printer. That part of the printer is called the registraion assembly and there is a paper sensor in there that often gets stuck with a small piece of paper after a paper jam is removed. You can carefully lift up on that assembly to unseat it and have a look underneath..
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Removed the fuser unit and also removed the left hand side panel to access the gearing mechanism.

Manually rotated the gearing a number of times thru 360 degress. This appears to have cleared whatever was causing the printer to detect a paper jam although there was no obvious sign of bits of paper or even dust build up.
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but before you do, make sure that you have cleared all jams, including in the fuser.

Its probably time for a Preventive Maintanence
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I had same problem and called Dell- The 010 errors are all related to the fuser (the thing at the top rear of the 3100) All they had me do was open the rear top cover, pull the outer blue clips and "unplug" or remove and reinstall the fuser. That cleared the error.

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Jan 30, 2008 • Ricoh Aficio AP2000 Laser Printer
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3000cn Color Laser Printer

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I get an error message that there is a paper jam in the front door, there is no jam. I open and close the front door and then it says the jame is in the fuser, ive taken that out and no jam hp 3550 laser...

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