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I got a plastic bag caught in the DC17 Dyson Vacuum. It will not turn now. I do not think it is the belt, as it is there and not broken. The belt and/or the roller is not turning
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The Dyson DC 17 has a rug / floor switch on the head of the vacuum. Please check to make sure the switch is in the Rug position. If the brush roller still does not turn then you have broken the belt and need the following part. Dyson DC17 Geared Drive Belt, Genuine Dyson Part # 911710-01 - Free Shipping
It might be that the drive belt is stretched, broken or worn. It can cause the brush to not turn and it will make funny noises. I would try changing the belt. You can get a replacement here:
We were able to get in touch with the Dyson support people and they told us this model doesn't have a clutch in the roller bar. The support person helped us walk through looking at the vacuum and it turns out the belt was stripped and they are sending us a new replacement belt. Case Solved!!
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