We are missing a number of channels including all ITV and Channel 5 since the retune yesterday. I have a Sagem PVR 6600T I have tried to do the automatic channel scan at least 6 times and each time they download differently with a different channels missing.

These will have been rolcated to a different channel number. You can select the programme guide & scroll through all the channels until you find thier new location number, then you could either take note of these new numbers or go into the set up menu where you can re-arrange the channel numbers back to 4/5 etc or set them on your favourites listings

Refer to the following Freeview Link

http://www.freeview.co.uk/freeview/Resolutions/About-Channels/Retuning/Retune-after-30-September-2009

You have to retuen your receiver or TV to pick up the reallocated channels.

Problem solved by repeatedly (~20 attempts) to make a manual search for channel 28 only. - thanks

Your question is posted under the heading Sagem PVR 6280 so I'll assume that's the model which you have.

The Sagem PVR 6280 is specifically listed as a model which will have problems with the retune.

Seethe address below for a chart of affected models, but the officialadvice is that you must contact Sagem directly on 0845 0900 316 foreither an over the air update or an update DVD depending upon themanufacturer.

http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf

SorryI can't provide you with a definite solution but I hope that I've atleast reassured you that it's not something which you have or haven'tdone!

Please return the favour by rating my answer.

The Sagem PVR 6280 is specifically listed as a model which will have problems with the retune.

See theaddress below for a chart of affected models, but the official advice isthat you must contact Sagem directly on 0845 0900 316 for either an overthe air update or an update DVD depending upon the manufacturer.

http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf

Sorry Ican't provide you with a definite solution but I hope that I've at leastreassured you that it's not something which you have or haven't done!

Please return the favour by rating my answer.

IF YOU HAVE A SIGNAL BOOSTER CONNECTED REMOVE THIS AND TRY RETUNE AGAIN,IT WORKED FOR ME,YOU CAN CONNECT BOOSTER AGAIN AFTER RETUNE IF YOU WISH

The Sagem PVR 6280 is specifically listed as a model which will have problems with the retune.

See the address below for a chart of affected models, but the official advice is that you must contact Sagem directly on 0845 0900 316 for either an over the air update or an update DVD depending upon the manufacturer.

http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf

Sorry I can't provide you with a definite solution but I hope that I've at least reassured you that it's not something which you have or haven't done!

Please return the favour by rating my answer.

The Sagem PVR 6280 is specifically listed as a model which will have problems with the retune. Although the Sagem PVR 6200 and 6200t are not specifically listed as problem models they are very closely related to the 6280/6240 models and share most of the same firmware and software.

See the address below for a chart of affected models, you'll need to contact Sagem directly on 0845 0900 316 for either an over the air update or an update DVD depending upon the manufacturer.

http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/01_10_09_freeview2.pdf

Sorry I can't provide you with a definite solution but it's very likely that your model is one of those which only Sagem can sort out.

Please return the favour by rating my answer.

You may lose some channels when you retune the TV as the channels have been rearranged. To locate them look at the EPG although you may still find that some channels are no longer available on FREEVIEW. See the following link for additional information

http://www.freeview.co.uk/_retuneinfo/

If the above process does not work then check the link above for additional information and also visit the accompanying site links below to find more information for your model of TV / FREEVIEW box.

For troubleshooting the retune procedure visit http://tvretune.co.uk/troubleshooting/

For specific model information visit http://tvretune.co.uk/productmanuals/

Can you try a non-working box in the Thompson box's location in the lounge? If you swap the boxes in the lounge and they both work normally then you must suspect that the cable supplying the conservatory must be the problem.