My ipod turns on but has a ipod with a sad face and tells me to go to www.apple.com/support/ipod

Hi, you may want to try reset your iPod: 1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.) 2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center. If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
Regards, Peter

http://support.apple.com/kb/TS1399

Go to www.youtube.com and type in sad face icon fix. The video I recommend is titled: How to fix a sad face iPod (THIS REALLY WORKS)

Check this link for some steps that you can do in solving this sad face on yoru Ipod because this sad face only tell us that's there's a hardware problem with the Ipod , after you have done all the step from the link and still have the sad face bettre take the Ipod to a service center and if its still under warranty have it replace, http://www.scribd.com/doc/13035/I-get-the-sad-face-iPod-on-the-screen-of-my-iPod-

Hope that helps.............

really bad!!!!!!!!!!!!!!!!!!!!Broken now...

Usually water damage, and changing the original iPod software.

sad face tells about a failure in the ipod

Im sorry but you have to send it to be repaired.
https://selfsolve.apple.com/GetWarranty.do

Now don't kill me for telling you people this but theres not much you can do about it.

heres also another place where you can get ipods repaired
http://store.ifixipodsfast.com/

the sad face means there is a software / hardware side fault witch needs service.

Start with these five simple solutions: Reset, retry, restart, reinstall, or restore…

www.apple.com/support/ipod/five_rs/

If they dont work you will need to send the ipod in for service.

IM SAD TO SAY BUT YOUR IPODS HARDDRIVE MAY HAVE CRASHED

Hopefully your ipod is still under warranty, because this is indicative of a hardware problem.

You could try to force it into disk mode and do a restore, if that doesn't work then it needs to be sent in for repair.

http://docs.info.apple.com/article.html?artnum=61771