Polycom ViewStation SP will not power on.

On the Polycom support website download the documentation for the Viewstation SP. It is very similar.

I found 3 of them on ebay ranging $25-$60. Just type in "Polycom viewstation remote control". Good luck!

Try FTP

RMA it with your support provider

Try disconnecting the ISDN module and then cycling the power. If that doesn't work speak to your support provider about repair costs. Ultimately you may need to replace it because of its age (it might be End of Life and not available for repair)

Um; just a thought but if it's software is Win98 and if your system is running XP SP2 or Vista I'd say you really do need a Guru. A simple answer like running in 98 mode under XP/Vista may not work.

As far as the manual goes, "Google" will generally get you what you want. I did and got www.labx.com as a starting point for your manual. many other lisings for it..

Please send me user guide /installation guide for polycom pn4-14xx to [email protected]

it is your firewall.

I just called Polycom and the guy said it starts with 0003 or 0004. Sure enough I had one of those numbers, it was the same as the serial number on the box the phone came in. This number is found on a sticker on the back side of the phone. Easy to find, but not labeled as a "mac address"

Are you able to move the camera using the remote?
If not, then you may have a hardware issue.
If yes, then try to connect to the Viewstation (web interface) using its IP from a Computer.

Let me know what happens