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It could be a broken drum restraint spring, or a worn or broken. or loose shock absorber.
To check the springs, remove the top cover, and you will see the springs.
Another possibility is the concrete weight could be broken or loose.
You need to remove the lower rear panel of washer to check the shockers and concrete weight.
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This sounds like a classic case of main drum bearing or drum support failure, it is a major repair and not really a DIY repair, unless you are coversant with w/m's
It involves a complete strip down and in some cases it is neccessery to to have to replace the drum as well.
The cost of the parts involved is well in excess of £100.00,and it really is not an economical repair.
I think you would be better off buying a new washer.
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Several possible reasons for this. M/C not level, causing it to move about.
Overloading of m/c.
Loose concrete balance weight, there is one at top and one at bottom.
Suspension spring broken or unhooked.
Suspension leg loose or broken.
Main drum bearings worn, to check this, turn drum by hand and if it feels noisy or rough , then bearings have gone (expensive repair).
There are other possible causes, but these are the main reasons.
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FIRST OF ALL THE PERSON WHO INSTALLED THE MACHINE SHOULD HAVE REMOVED THE TRANSIT BOLTS YOU MAY BE LUCKY THAT ONE OF THE SHOCKS MAY HAVE COME OUT OR A SPRING MIGHT HAVE BROKEN
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