I cannot get any new black cartridge to work. I have somehow managed twice since buying the printer, but can't tell you how. Right now, I have no luck and I need to print. thansk for your help!
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Resetting the Ink Counter
When an ink tank is replaced, the ink counter must be reset. The low ink warning is only displayed properly if the ink counter is reset.
Message Prompting Confirmation of Ink Tank Replacement
If an ink tank is removed, the printer will output a message prompting you to confirm replacement of the ink tank at the start of the next print job.
When an ink tank has been replaced, follow the procedure below to reset the ink counter. The low ink warning is only displayed properly if the ink counter is reset.
Important
If infrared communication is performed in Windows XP or Windows 2000, the printer will not output the message asking for confirmation of ink tank replacement.
Reset the ink counter from the printer driver when you replace the ink tank.
1 Check the message, and click Yes.
Note
Mistakenly clicking No instead, will prevent the low ink warning from functioning properly. If this happens, be sure to open the driver's Properties dialog box and manually reset the ink tank counter in the Maintenance tab.
2 Select the replaced ink tank, and click OK.
The dialog box allows you to select the replaced ink tank.
When both black and color ink tanks have been replaced, select both Black and Color.
If you have not replaced the ink tank with a new one, click Cancel.
Resetting the Ink Counter in Printer Properties dialog box
1 Open the Printer Properties dialog box and click the Maintenance tab.
2 Click Ink Counter Reset.
3 Select the newly installed ink tank, then click OK.
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