HP Photosmart 2575 All-In-One InkJet Printer Logo

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Posted on Dec 17, 2007
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Scanning why wont it let me scan? it is saying that there are no scan options and i should refer to device documentation for trouble shooting. this has never happened before and ive scanned things many times.

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  • 5 more comments 
  • eddy22 Dec 23, 2007

    printer will let you print and copy.when you try and scan something it says there is no scanning options.when trying to load the software in it has a error saying this a runtime error.Program d:/setup\hpzwup01.exe application terminated.

    Also you get a message saying install consumer experience preinstallupdateplugin please close.

    Program D:/setup\hpzwup01.exe yenu-fh:\windows\hpoins06.dat-validate no-w 328182

  • Anonymous Jan 31, 2008

    Exactly same problem; pasting url as mentioned below did not work as browser didn't recognize it!

  • craigar8 May 05, 2008

    Recently when trying to scan, I get the following notice in the window of the computer - No Scan Options.
    Refer to device documentation to troubleshoot.

  • Anonymous May 12, 2008

    why wont it let me scan? it is saying that there are no scan options and i should refer to device documentation for trouble shooting. this has never happened before and ive scanned things many times

  • Anonymous Jun 18, 2008

    i keep getting 'no scan options' refer to device documentation to troubleshoot, it also wont print.

  • Sharon Strecker
    Sharon Strecker Aug 10, 2008

    yes same prob, what to do?

  • Anonymous Sep 21, 2008

    won't let me scan - refer to documentation to troubleshoot. I have scanned many things before? what did you do?

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  • Posted on Jan 02, 2008
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Go here
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=us&lc=en&dlc=en&product=441240&dlc=en&lang=en

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  • Posted on Oct 06, 2008
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Why wont it let me scan? it is saying that there are no scan options and i should refer to device documentation for trouble shooting. this has never happened before and ive scanned things many times.

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  • Posted on Sep 21, 2008
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I have the same problem - won't let me scan - HP 2575 all in one. refer to documentation for troble shooting. never happen before I've scanned many things before? thanks carol lynch

3 Related Answers

Anonymous

  • 1 Answer
  • Posted on Feb 24, 2009

SOURCE: Need to scan - unable to on my HP officejet 5610xi All-in-One

open control panel -> go to scanners and cameras -> start the hp officejet 5610xi -> then it should start enjoi :)

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Anonymous

  • Posted on Nov 02, 2008

SOURCE: scanning

same problem, they probably didnt even put in the proper hardware to make thing even work

Anonymous

  • 42 Answers
  • Posted on Apr 19, 2010

SOURCE: scanning is not working

Open the solution center and click on settings. Take the pointer on scan settings and click on scan to setup.
A new destination list will open and take all the entries, one by one, to right, and click on update the device. If it is already on right, please take it to left and click on update the device and again take it to right and click on update the device.
Then restart the printer and the issue will be fixed.

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I can't get my hp c5180 to scan to my computer. It says "No scan options" refer to device documentation to trouble shoot. I use a wireless router to conect to my computer. Copies OK...No Scan. Help
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Oct 19, 2010 • HP Photosmart C5180 All-In-One InkJet...
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Cannot scan getting error "no scan options refer to device documentation to trouble-shoot" I have scanned before...do not know why it wont now...
Please open the solution center.
Open the solution center and click on settings. Take the pointer on scan settings and click on scan to setup.
A new destination list will open and take all the entries, one by one, to right, and click on update the device. If it is already on right, please take it to left and click on update the device or OK and again take it to right and click on update the device or OK.
Then restart the orinter.
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Scanning is not working when I hit the scan button on the printer/scanner the screen says No Scan Options, refer to device documentation to trouble-shoot. I have used this feature before with same laptop...
Open the solution center and click on settings. Take the pointer on scan settings and click on scan to setup.
A new destination list will open and take all the entries, one by one, to right, and click on update the device. If it is already on right, please take it to left and click on update the device and again take it to right and click on update the device.
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"no scan options"
" no scan options refer to device documentation for trouble shooting"
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Refer to device documentation to trouble shoot
you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
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a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
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Mar 22, 2010 • HP Officejet 6310 All-In-One InkJet...
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This is the read out I receive when I press the scan button
http://h10061.www1.hp.com/ccsearch/search?pname=HP+Officejet+5610+All-in-One+Printer&ctry=us&method=prodFinder&search=0&submit.y=7&submit.x=10&opname=HP+Officejet+5610+All-in-One+Printer&qry=%26quot%3BNo+scan+options+--+refer+to+device+documentation+to+troubleshoot&sni=441125&dlc=en&lang=en&&uqry=%22No+scan+options+--+refer+to+device+documtation+to+troubleshoot
This is the trouble shooting link for your issue.They didn't have a predetermined answer and suggested you contact them.There's a blacked out box that says "Contact HP",it's live help.It works,I've used it!Good Luck!
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Dec 25, 2009 • HP Officejet 5610 All-In-One InkJet...
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No scan options say refer to device documention to trouble shoot
Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit
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Can't scan on the HP OfficejetJ4580
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