Sony STR-DE475 Receiver Logo

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Posted on Sep 26, 2009
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Sony STR-DE475 - no surround sound

I have exactly the same problem of maxtrax81. Surround speakers and cables OK, but they don't work. No test tone on them, the blue light does not light and, when pressing the SURR button, "not used" appears on display. Sometimes, also ""unlock" is displayed.
Can anybody help?

1 Answer

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  • Posted on Sep 26, 2009
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Thanks for all the info. It appears that the Receiver requires service as there is no test tone also. However, please clean the speaker cables and speaker jacks and reconnect. Also, try the steps mentioned in the link below.
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C216020&fes=true&mdl=STRDE475

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Right front channel not working

try to check balance adjustment if working.
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I'm going to surround sound mode, and my rear speakers are not working. I do a tone test, and they def work, but I can't get them working right?

Since you seem to be having problems with 'simulated' surround, how does ACTUAL surround material behave?

Have you tried AFD with certifiable multichannel source material to verify the surround speakers receive programmed sound??

Do the Dolby Digital or Pro Logic indicators light?

What about the other modes?
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When on 5.1 dvd ther is no sound from rear speakers,but i can run the test tone ok

check to see that the dvd player sound setting is set to BITSTREAM and not pcm. pcm is only 2 channel. Then check to see that the volume setting for the rear speakers in dvd is up, most sony receivers hold different settings for different applications, (vid 1, sat/tv, dvd) and remember when you switch between them. Rear surround should be up all the way , I believe for your receiver that is +10 also make sure you enable the rear speakers in the setup menu for surround sound.
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No sound from rear speakers during test tone usng Sony STR-DE475

That didnt help rsgardener! Maybe some other tips please?
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I have a sony STR-DE475 and the surround speakers have stopped working.

have you checked ur cables and connectors? check them with the multimeter and confirm

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Hook up wireless speakers

I'm assuming the wireless speakers you have utilize an RCA jack to connect to the receiver.

Solution:

The good news is yes, you can use them on your receiver. The bad news is that the only output on your receiver is "VIDEO OUT" so whatever you want to watch or hear on the wireless speakers must be connected to the "VIDEO INPUT".

If the wireless speaker module uses speaker wire to connect to a receiver you will simply tap into the surround thumb clip speaker jacks.

I will add that wireless speakers tend to be disappointing when used in home theater.
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No sound from rear speakers during test tone usng Sony STR-DE475

I had this problem last night.

To solve it, you can reset the amp by:

1) Put the receiver on stand-by
2) Hold down "MODE" button and press on button
3) "S.F. CLR" appears in the display and surround is back on.


Good luck

Dr Gardner
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I want to set up my surround sound i need to know what the cable looks like for digital in and video in looks like is it a fiber optic

That is called a TOSLink cable, it is indeed fiber optic. It is for digital audio only, video is carried by HDMI (which also carries digital audio), component video cables, S-video cable, coaxial cable, or RCA jacks.

For your surround sound from a DVD player, connect your digital audio from the DVD to the receiver's input, then the video out from the DVD to the receiver's input. Now the video out from the receiver goes to the TV and the surround sound should now be coming through your speakers. Post again in this thread if you need more help or explanation.
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