The display is in safe mode and you will need to reset the display to get the display out of the safe mode. There are 2 different model revisions. Please choose the method that will match your revision. Depending on the revision of the monitor, one of the following 2 methods should reset it to a normal state. This reset generally requires both hands and it is sometimes easier with another person.
If the serial number begins with an A and/or your power button on the far right (5th button from left):
Method #1
1. Unplug the VGA cable.
2. Remove the power cable from the back of the monitor.
3. Counting the buttons on the front of the panel from left to right as 1 – 5, hold the buttons 2 and 3 down at the same time (see picture above) and while continuing to hold the buttons, plug the power cable back in.
4. Keep holding the buttons for 5 seconds after the power has been plugged in and then let go. The green light should be steady when you release the buttons.
5. If the procedure worked, the green light will go to amber and you should see a "No Signal" message on the screen for a few seconds.
Method #2
1. Unplug the VGA cable.
2. Remove the power cable from the back of the monitor.
3. Counting the buttons on the front of the panel from left to right as 1 – 5, hold the buttons 2 and 3 down at the same time (see picture above) and while continuing to hold the buttons, plug the power cable back in.
4. Keep holding the buttons until the 4th green LED blink; then, let go. The green light should be steady when you release the buttons.
5. If the procedure worked, the green light will go to amber and you should see a "No Signal" message on the screen for a few seconds.
If the serial number begins with a B and/or your power button is in the middle (3rd button from left):
Method #1
1. Unplug the VGA cable.
2. Remove the power cable from the back of the monitor.
3. Counting the buttons on the front of the panel from left to right as 1 – 5, hold the buttons 2 and 4 down at the same time (see attached picture) and while continuing to hold the buttons, plug the power cable back in.4. Keep holding the buttons for 5 seconds after the power has been plugged in and then let go. The green light should be steady when you release the buttons.
5. If the procedure worked, the green light will go to amber and you should see a "No Signal" message on the screen for a few seconds.
Method #2
1. Unplug the VGA cable.
2. Remove the power cable from the back of the monitor.
3. Counting the buttons on the front of the panel from left to right as 1 – 5, hold the buttons 2 and 4 down at the same time (see picture above) and while continuing to hold the buttons, plug the power cable back in.
4. Keep holding the buttons until the 4th green LED blink; then, let go. The green light should be steady when you release the buttons.
5. If the procedure worked, the green light will go to amber and you should see a "No Signal" message on the screen for a few seconds.
If you have tried the reset a few times and it does not solve your issue, please
Ask a Question to submit a request through the system or call 1-866-752-6271 Option 1 to contact technical support.
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