Hi friend,
I think first you should check whether the phone or the screen frozen, or both of them are frozen, if the phone is frozen,you may try to turn it off for about ten minutes then turn it on, if it still cannot work, you may try to pull the battery out and then restore factory setting if it needs.If the screen is frozen,it may because.....you can visit our website:
www.1010store.com. Hope this can help you!
Good luck!
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