We just got a Bunn also. After you pour the cold water in the hot water comes out quick because it has 2 different water holding tanks. After you pour in the cold,it lets out the hot thats been being heated sense the last time your poured in cold.While you are drinking the hot coffee you can hear it heating up the cold you just put in it.Then after a short time it gets quiet and keeps that water hot till you make more coffee.It always has hot water waiting for you. Thats why its so fast at brewing the coffee. I hope this helps you.
It sounds as though the thermal cutout has been put to the test and it didn't pass. I would advise you to try to get the company that the repairman works for to replace the entire machine, after all it is brand new and changing parts at this venue could void the warantee.
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