Hi. I have a Canon MP390 that won't print. It makes all the whirrs and clicks, the paper goes in and comes out but no print (maybe an occasional smudge). I have soaked the print head in hot distilled water, dried it, and blown compressed air into the cartridges. It still wont work. Is there anything else I can do? Ta Clive

Hi. I share your frustration. Three heads in one year is unacceptable. I think your idea of purchasing a new printer is a good one. Look for sales and put this frustration in the trash as it must have a more serious issue going on. J.

Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.
And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Also clean The purge unit, called a spittoon assembly in an HP, Lexmark, Caonon and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.

That is where you'll find the print head assembly parked on top of it.
It also has an electrical pump to milk the print heads and test for ink flow.

So clean all under where the heads are parked and on IP6600D models you can take out the heads just by clipping them out, and then clean well.


Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Hi,
Please get it downloaded here :
www.nodevice.com/driver/MP390/get34271.html

Regards. Jay_GT

Hi there ok Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.
And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Head problem COPY many black text pages 50 or so run head clean if still white pages repeat up to 200 or so pages..see how you go

Hi!
I originally gave this fix for another post, but this might help you out too. I have an MP390 which once gave me a similar problem, but I managed to fix it and continue to maintain it using this technique.
Anyway, here are the steps! :^)

Outline:
Open the printer as though you were going to replace the ink tanks. Once opened, with the print head centered, open the latch to release the print head. Gently remove the print head (it should come right out, even easier than the ink cartridges normally would). Take a paper towel, wet it with warm water, and then gently clean the bottom part of the print head. The bottom part is the part that will have an orange ribbon running to four metal openings that look like tiny nozzles. After wiping away all of the built-up gunk (on mine there was a thick sludge), grab a new and wet paper towel, and lightly press it against the nozzles. This should start sucking ink through the print head, and you will begin to see four distinct colors (CMYK) bleeding into the towel. Once done, lightly dry the print head off (make sure that there are no loose water droplets) and then reassemble everything. Print a test page and everything should work. If it doesn't change the ink tanks just to be sure.

Fortunately for you, Canon has made the print head on the MP390 very easy to service/remove, so cleaning is a snap.

Steps:

1. Turn Printer On
2. Open Printer As If To Change Ink Tanks
3. Release Ink Tank Latch
4. Remove Print Head (Black Plastic Assembly In Which Ink Tanks Rest)
5. Use Wet Paper Towel (With Warm Water) To Clean Tank/Nozzle
6. Dry Excess Water
7. Reassemble
8. Close Printer
9. Print Test Page

Good luck!!!

Look down into where the paper goes into printer in the back, usually there is something stuck inside autosheet feeder.

Hi ,Sent printer back to Canon workshop.
THANK YOU.

Hey Everyone!

I have an MP390 that had a similar problem over a year ago. There is a very simple fix that worked for me, and I'm pretty sure that it will work for you too. :^)

Outline:
Open the printer as though you were going to replace the ink tanks. Once opened, with the print head centered, open the latch and remove all of the ink tanks. Gently remove the print head (it should come right out, even easier than the ink cartridges). Take a paper towel, wet it with warm water, and then gently clean the bottom part of the print head. The bottom part is the part that will have an orange ribbon running to four metal openings that look like tiny nozzles. After wiping away all of the built-up gunk (on mine there was a thick sludge), grab a new and wet paper towel, and lightly press it against the nozzles. This should start sucking ink through the print head, and you will begin to see four distinct colors (CMYK) bleeding into the towel. Once done, lightly dry the print head off (make sure that there are no loose water droplets) and then reassemble everything. Print a test page and everything should work. If it doesn't change the ink tanks just to be sure.

Fortunately for you, Canon has made the print head on the MP390 very easy to service/remove, so cleaning is a snap.

Steps:

1. Turn Printer On
2. Open Printer As If To Change Ink Tanks
3. Release Ink Tank Latch
4. Remove Ink Tanks
5. Remove Print Head (Black Plastic Assembly In Which Ink Tanks Rest)
6. Use Wet Paper Towel (With Warm Water) To Clean Tank/Nozzle
7. Dry Excess Water
8. Reassemble
9. Close Printer
10. Print Test Page

Good luck!!!

In the end, folks, I decided to pitch the machine altogether. And Canon gave me a great price break (free shipping, discount, etc.) because they had my original serial number on their records ... I have a new MX310 (multi-function - faxes, scans, prints, copies color and black and white) and I'm very happy with it. Easy to use and does the trick.

I did decide, though, to stop printing photos from this machine. It uses up too much ink. Better to just go to CVS or a photo store and have them do the deed on better paper and use their ink. Occasionally I print cards with pix on them, or a 4x6, but not a slew. And it's so nice having this machine in the house, when I don't work anymore in an office where you could do all that stuff if need be.