I just updated my software on my ve20 and the only thing my phone will do now is show the motorola symbol on the main screen and flash the lights on the keypad. What do I do next?????????

Hello,

There is nothing wrong with your screen, the problem is from the flex that connects your screen to the phone's main board. This flex must have worn out that's why your screen is not displaying any picture.

The problem is common with flip and slide phones. The flex gets worn out as a result of constant opening and close of the flip or slide phone.

I would urge you to replace the flex and I am assuring you that your screen will display picture again. You might also be lucky to find out that the flex is not well fix, that is, it may have loosed contact.

If you cannot change the flex yourself, maybe you should take the phone to a local repairer within your vicinity, so that the flex can be fixed/replaced.

Take care.

ok the music kit had virtually no instruction and was tricky main thing is you cannot hook up the phone and cable to the computer first or together first thing run the disc or download the software from the link listed in the booklet then plug in your cable no phone and reboot to detect the plug and play device it will run its own drivers just hit yes to everything and let the wizard install it then plug in your phone and it will run its own separate drivers again hit yes let it run and then it will be able to sync when you press sync it will pull all of your music to a file remember this location write it down or you will be lost if you unhook it whille its transferring or want to use it later then drag and click the music from your media player over to the music kit software it will transfer it over for you its alot i know im sorry let meknow if you have trouble i was an alltel customer serivce rep for three years ill do my best by memory to help you out since I was recently laid off from verizon downsizing the alltel call centers

Your phone is partly fried. It needs to be re-flashed. You can do it with a USB cable and the proper software....Google "bootloader USB" for some help in finding the software. One thing to try, hold down the "*" and "#" keys while powering up the phone, this could possibly help, but I doubt it.

Good Luck!!!

Here is the link for the Motorazr VE20 page at Motorola. You can click on the various user guides and also get the drivers and updates on the right hand side.

well if wasnt what i wanted to solve the problem but i guess i dont have a choice.....i got into the motorola service on internet and they told me to go to the shop where i buyed the wire wich i connet the phone (it was supposed to have a disk with the software or else i have to buy it, sigh! i tought i could get the software free on internet because the phone cel and the wire wasnt cheap. thanks.

you have to make sure music is in same format.

Go to the Motorola website @ https://www.motorola.com/ca/feedback.jsp

its an software problem kindly update your mobile with a new software

your firmware is corrupt, the only way to revive your phone is re flashing it.Its hard to do, and by doing it wrong may damage your phone. To safely retrieve your phone is let the experts do it or go to a near cell repair shop and let them help you out,

if you want to do it your self, try this

first you need is a RSD lite program or flash and back-up to flash or reformat your Motorola,

to enter the bootloader

hold * then the # then power button, your phone will boot to bootloader, and you will see there the flash program of your phone,

start the program rsd lite or flash and backup
then connect it to your computer VIA usb, automatically the program will detect your phone,

i prefer that you first buck up your firmware by using F&B (Flash and backup) then use RSD lite to flash your Motorola,

RSD lite its much easier to use than F&B, but for safety backup first your firmware,

gudluck

take the phone and have the firmware reflash to correct these issues