Take all your things out of the freezer and pull the racks out. there should be a way to remove the back panel inside. Behind the panel is a bunch of coils. If they are covered in ice you have a problem. At the bottom is usually a single element or double element heater. Replace that and you should be good to go. They are about 30-40 dollars at your appliance store. They will need your model number to get the right one. Let me know if that works.
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