Rear pulley nut is loose. tighten . if it has been loose for a while pulley may be warped and also tub bearing and spin basket could be bad. dont have your specific model # to know if in warranty . can go to wpl .com and check warranty with your model # or kenmore then go to sears.com . i would use another servicer we waive are service fee if you fix the washer we only charge 65.00 service call. im sure you can find a servicer with a lower service call. thats the highest ive ever heard they will charge you double what anyone else charges.worse case scenerio could be 300-400 dollars if tub, pulley , spin basket need to be replaced. but i say its worth you replacing pulley or checking nut any other repairs for this i would just replace unit. again check your warranty i think the spin basket has a 10-20 yr warranty.
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