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If your Mercury 130W electronic transaction register (ETR) machine is backdating when producing monthly total sales, there may be a problem with the machine's settings or software. Here are a few steps you can try to troubleshoot the issue:
Check the date and time settings: The date and time settings on the ETR machine may be incorrect, which can cause the machine to backdate when producing monthly total sales. To check the date and time settings, press the "Menu" button on the ETR machine and navigate to the "Date/Time" settings. Make sure that the date and time are correct and adjust them if necessary.
Check for software updates: The ETR machine may be using an outdated version of the software, which can cause issues with the monthly total sales. To check for software updates, press the "Menu" button on the ETR machine and navigate to the "Software" settings. If there are any updates available, download and install them to see if they resolve the issue.
Reset the machine: If the date and time settings and software are up to date, you can try resetting the ETR machine to see if that resolves the issue. To reset the machine, press the "Menu" button on the ETR machine and navigate to the "Reset" settings. Follow the on-screen instructions to reset the machine, and then try producing the monthly total sales again to see if the problem is resolved.
If these steps do not resolve the issue, it is best to contact the manufacturer of the Mercury 130W ETR machine for further assistance. They should be able to provide you with specific guidance for troubleshooting the problem with your machine.
Check the connections to the print head if you can hear the printer motor. If you can check for a piece of paper jamming the paper path. Still nothing? Time for a new one.
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