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Your method of payment (credit card, PayPal, what?) may have been declined. You will need to contact the business from which you placed the order directly -- contact Customer Service -- to find out why the order was declined.
Only you know the source where you placed your order.
The best way would be to place a phone call. You may send an email. Have your order number with you in order to be assured you get the correct order etc. I would prefer to make the call and speak to a live human. Explain the situation using a calm polite voice. I think you will get the customer service you expect this way. If the order has already been shipped, you may be able to send it back as long as you have not opened it.
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