Can I buy the USB cable that fits my computer and the DPF's mini usb port? I have lost mine and cannot download photos to photo frame without it. Thank you.

Yes purchase an USB micro SD card reader.
ALTERNATE WAY TO TRANSFER PHOTOS TO COMPUTER
If your photos are stored on the memory card, then remove the memory card from the camera and insert it into an USB memory card reader. Connect this USB memory card reader and memory card into the USB port of your working computer. Your computer will see this as an USB Mass Storage Device or an external storage device; you can then open the folder on the memory card and copy the photos to your computer. Memory card reader is a handy device and is inexpensive. You can copy photos from other cameras and you can also download photos off your memory card to someone else's computer without the need of installing any programs.

Pandigital photo frames are an ideal way to display your collection of digital photos. You can view photos with or without a computer using just a memory card, but it's always a good idea to transfer the photos you'll want to view frequently to the internal memory of your frame. This is also a handy way to back up your favorite images.

1. Transferring Photos from a Memory Card
   • Your digital photo frame's built-in software will recognize six types of memory card: CF I/II, SD, MS Pro, MMC and XD. Locate the slot on the back of the frame (to the left of the stand) that corresponds with your type of memory card. These are labeled as follows: SD/MMC/MSPro/XD, CF I/II, USB and mini USB. Insert your memory card into the appropriate slot, power on your digital frame, and it will automatically begin a slideshow using every available image on your memory card. Note that only JPEG formats under 16 megapixels are compatible.
     
   Transferring Photos from a PC
   • Use the USB cable that came with your frame. Connect the mini USB end to the mini USB port on the back of your frame; connect the large USB end to your computer's USB port. Double-click the "My Computer" icon on your desktop or in your Windows "Start" menu. You'll see that your computer has automatically assigned a drive to your digital frame---look for a device called "Removable Disk" followed by a letter (Removable Disk E:, for example). This is the folder that represents the internal memory of your digital photo frame; you will be dragging your photos into this folder.
     Next, open the folder in which you store your photos ("My Pictures," for example). Select the photos you want to transfer to your frame. Drag them to the drive associated with your digital photo frame---this is the "Removable Disk" drive you located within the "My Computer" folder. Every photo you selected will then be copied onto your digital frame.
     After the files are copied, disconnect your digital frame properly. If you don't, your frame's internal memory could be damaged. Look for the system tray in your desktop's lower right-hand corner. Left-click the icon that shows a gray box with a green arrow on top of it. Select "Safely Disconnect Hardware." A dialog box will appear, asking you to select the device to disconnect. Select the digital frame and click "OK." When the dialog box appears, click "Close." You'll see a message in the lower right hand portion of your desktop telling you it's safe to disconnect your frame.
     
   Copying Photos to Your Frame's Internal Memory
   • You can use your frame's remote control to copy photos from your memory card or computer to the photo frame's internal memory. Connect your photo source (computer or memory card) and have your frame's remote control handy. Access the "Home" screen on your frame using the "Home" button on your remote control or by pressing the "Home" button on top of the frame. Next, choose "Photos" and press "Enter." You'll see all your photos in thumbnail form. Scroll through them with the up and down arrows. Press the "+" key to mark photos you want to copy (use "-" to de-select a photo). When you've selected all the photos you want to copy, press "Set Up," then "Copy Photo," "Enter," "Selected" and "Enter." A dialog box will ask you to confirm your selection; with the cursor on "Yes," press "Enter." The photos you selected will be copied to the frame's internal memory.
     

Go to any place that sell cables ( Best Buy, Staples etc) and ask for a
USB to Mini USB cable ... about $10

1. Connect the digital photo frame to an available USB port on the PC. Turn on the PC and the digital photo frame. Connect one end of the USB cable to the USB port on the digital photo frame (this end is usually smaller) and connect the other end to the USB port on the PC itself.

2. Wait for the PC to automatically detect the USB-connected digital photo frame.

3. Move any photo files that you want to display on the digital photo frame. Do so by copying and pasting each file into the connected USB device that you can view in "my computer". Many photo frames have built-in memory for this feature.

Both the thumb drive and the picture frame are USB slave devices, not USB masters. They both need to be connected to a USB master in order to transfer files.

Do you have a standard USB cable from some other device, any other device? If so, that should fit into the picture frame. If not, you'll have to buy one.

Connect the thumb drive to your computer. Create a folder on the computer and copy your photos to that folder. Then connect the picture frame to the computer and copy the photos from the folder to the frame.

If you have two or more USB ports, you can skip the folder and just copy photos from the thumb drive directly to the frame.

Things I have learned after messing with 3 different Westinghouse DPFs (1 -14" & 2 - 10").

1. Just tap the buttons. Exit first and then Menu or one of the other functions. Holding them down too long seems to nullify the functions. Only the Power button needs to be held down for a second or two to turn the device on or off.

2. Use a USB to mini-USB cable to access the internal memory. Expect flakiness when you plug in the cable. Sometimes it will warn the USB 2 device is plugged into USB1 port. Ignore this and just look for a string of removable drive letters to show up in My Computer window. The one named FLASH Drive is the internal memory.

3. I reformat the internal memory (FAT32 seems to work fine) and this gets rid of the troublesome canned pictures that may be causing your lock ups.

4. I have had good succcess the xD memory cards from 16MB to 1GB.

5. I have not seen any prblems with edited photos or long file names - just be sure they are named with .jpg extension and not .jpeg. - go figure?

Hope this helps...

try searching the ZDnet asia under digital photo software for mac OSX(whatever version you use)

I am certain you will need what's called a USB mini b cable. You can find it at any electronics store.

Rob

Solution:

1. I don't think the USB Cable was given to Download Photos from the computer - I think it was given to upload photos to the Computer.

2. The manufacturer has either gave you the wrong cable for a different type of Operating system or you are trying to put it in the wrong port.

Suggestion:

1. Call a Technical Support Line (Probably found on back of instruction booklet.)

or

2. Send the Product back to the company.

Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
Coby DP-151 software
Digital Foci - Pocket Album software
(While these are different digital photo products, the transfer software appears to be same as the Innovate software)

The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:

Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images: The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

Bad USB cables: Many people have reported that the supplied USB cable doesn't work. If you are having problems with charging or transferring images, first try another USB cable from a similar type device if you have one (many cameras have the same sized mini usb connectors)

Hope this helps someone!