Called saeco helpdesk and with their assistance found the reset button inside the machine (open the top with a screwdriver). there are three termostates. on the middle one there is a button. when you push it you hear a metallic sound. then you have to close everything and put it on again.
how to avoid this problem: it is important that there comes no air into the heater. So you have to watch the water supply carefully and leave the air out from time to time.
Interesting and possibly a better design than the Classico, which has a fuse (that needs to be replaced) instead.Interesting and possibly a better design than the Classico, which has a fuse (that needs to be replaced) instead.
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The Saeco Brand is under the Philips umbrella of companies. The Aroma line is not considered user serviceable beyond descaling and cleaning. However, most devices that heat water tend to have a fusible link somewhere in the power circuit. If you're already poking around inside, trace the power connection (obviously with the machine unplugged) through to the heating elements, sensors, etc. You might find a small "bit" that looks scorched or burnt.
Otherwise, it might be good to contact Saeco and see if there's an authorized repair center near you. The Aroma is definitely pricey enough not to just dump and replace like an old Mr. Coffee.
This is normal. The solution is to let the steam wand run for a few seconds to purge all of the liquid water from the system before you begin steaming your milk. It will take about 10 seconds or so. You can do it into the drip tray, into a pitcher or bowl, onto a rag, or even on the counter. The key is not to put your milk under the wand until all of the liquid water is gone and all that is left is steam. Good luck!
Buy an espresso machine descaling agent (they come in packets, and you can get them all over the internet), and follow the instructions that come with it. Do NOT use vinegar like you might use on a drip machine.
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