Hallo there i have an error code 10-389on docucolor12
The code refers to a paper jam in the fuser, although this may not be technically correct, the fuser heats the paper and melts the toner if this process is comprmised it may slow the progress of the paper through the fuser. Try the 3 links below see if they help, if necessary power down the printer and disconnect the plug for 2 minutes to reset the sensors
http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=x_main_en,Company={683D76C8-B5C5-416E-9754-DD015FDB4F2E},ts=x_main_en,ques=ref(Country):str(USA),ques=ref(Prod_DC12):str(DC12CP),question=ref(ProdFamily):str(Prod_DC12),varset=Xcntry:USA,varset=Xlang:en_US,varset=prodID:DC12CP,varset=objID:8273,varset=prodName:DocuColor%2012%20Copier/Printer
http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=x_main_en,Company={683D76C8-B5C5-416E-9754-DD015FDB4F2E},ts=x_main_en,ques=ref(Country):str(USA),ques=ref(Prod_DC12):str(DC12CP),question=ref(ProdFamily):str(Prod_DC12),varset=Xcntry:USA,varset=Xlang:en_US,varset=prodID:DC12CP,varset=objID:8024,varset=prodName:DocuColor%2012%20Copier/Printer
http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=x_main_en,Company={683D76C8-B5C5-416E-9754-DD015FDB4F2E},ts=x_main_en,ques=ref(Country):str(USA),ques=ref(Prod_DC12):str(DC12CP),question=ref(ProdFamily):str(Prod_DC12),varset=Xcntry:USA,varset=Xlang:en_US,varset=prodID:DC12CP,varset=objID:8278,varset=prodName:DocuColor%2012%20Copier/Printer
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