JUM Error 102 came up on my phone, selected reset and still comes up. How do I reload my OS
You need to go to blackberry.com and download the latest Blackberry Desktop Software for your phone. It can then reload and/or upgrade the OS on the phone. Yours appears to be corrupt so you would need to use this method or use an MFI Multiloader but that is your next option if this doesn't fix it for you.....
Good luck!
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