Logitech (980158) Headset Logo

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Posted on Nov 18, 2017
Answered by a Fixya Expert

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Headset mic won't work.

My logitech headset speakers works great, but the mic doesn't work in any program. I've turned up the volume, it's not muted, I've done the mic test and nothing comes through. It's a 2 prong, not usb. It's plugged in right, nothing loose. Only device available to select in audio in or out menu is Conexant HD audio. PLEASE help.

2 Answers

NOEL

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  • Logitech Master 8,606 Answers
  • Posted on Nov 18, 2017
NOEL
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  • Contributor 21 Answers
  • Posted on Nov 18, 2017
Caitlin Romagna
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What have you done to try to fix it I need to know so I can help you fix it and Mabry you need new headsets

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5 Related Answers

Ekse

  • 13435 Answers
  • Posted on Apr 28, 2008

SOURCE: my logitech usb headset dnt work

your program is probably set to use the wrong input for the mic, check your settings.

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Anonymous

  • 263 Answers
  • Posted on Aug 02, 2009

SOURCE: Computer used to recognize my Logitech Clearchat

Try microsoft hotfix..
http://support.microsoft.com/kb/944681

Anonymous

  • 1 Answer
  • Posted on Aug 22, 2009

SOURCE: Motorola H710 mic not working

i pinched the flats sides of the boom together tightly and used my ps3 to measure the clarity and went from mic not working to semi to full clarity

Azrael SRL

  • 11800 Answers
  • Posted on Jan 25, 2010

SOURCE: The left earphone on my new usb logitech headset

Try it in another pc, you will see (or more precisely not hear) the most likely fact that the headphone's cable has quit. Buy a new pair.

Anonymous

  • 37 Answers
  • Posted on Jan 31, 2010

SOURCE: my mic isnt working but i can hear out of my headset

If you are running Vista, make sure that you set your mic as the default. Then check on vent settings and make sure that your output setting are set for your head set. You can then test your headset inside of the settings tab.

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Related Questions:

0helpful
1answer

On to my second web cam, tried logitech and now microsoft life cam 3.0, no problem with video but can not get any audio!!

Have you set the mic you wish to use with your webcam as Default ?

XP
Plug in your webcam or headset or mic you wish to use with your webcam
Control Panel (Classic View)
Open 'Sounds and Audio Devices' folder and click on the 'Volume' tab - make sure the speakers are not muted, open 'Speaker volume' and set the sliders toward the upper end.
Open 'Audio' tab - make your preferred mic the default device in the 'Sound recording window'
Open 'Volume' below the window to ensure the mic is not muted
Click 'Apply' and 'OK'
Restart your computer
Configure the webcam / mic to your chat program

VISTA
Plug in your webcam or headset or mic you wish to use with your webcam
TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set your preferred mic as default - click the mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

Configure to your chat program
0helpful
1answer

My microphone on my quickcam is not working it say its in use but its not

Have you set the mic you wish to use with your webcam as Default ?

XP
Plug in your webcam or headset or mic you wish to use with your webcam
Control Panel (Classic View)
Open 'Sounds and Audio Devices' folder and click on the 'Volume' tab - make sure the speakers are not muted, open 'Speaker volume' and set the sliders toward the upper end.
Open 'Audio' tab - make your preferred mic the default device in the 'Sound recording window'
Open 'Volume' below the window to ensure the mic is not muted
Click 'Apply' and 'OK'
Restart your computer
Configure the webcam / mic to your chat program

VISTA
Plug in your webcam or headset or mic you wish to use with your webcam
TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set your preferred mic as default - click the mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

Configure to your chat program
0helpful
1answer

Cant adjust microphone

Make sure your webcam mic is set as default
XP
Plug in your webcam or headset or mic you wish to use with your webcam
Control Panel (Classic View)
Open 'Sounds and Audio Devices' folder and click on the 'Volume' tab - make sure the speakers are not muted, open 'Speaker volume' and set the sliders toward the upper end.
Open 'Audio' tab - make your preferred mic the default device in the 'Sound recording window'
Open 'Volume' below the window to ensure the mic is not muted
Click 'Apply' and 'OK'
Restart your computer
Configure the webcam / mic to your chat program

VISTA
Plug in your webcam or headset or mic you wish to use with your webcam
TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set your preferred mic as default - click the mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

Plug the webcam and launch the Logitech dashboard ( toolbar )
Open Settings menu ( 2 gear wheel pic )
Adjust mic to suit
0helpful
1answer

I can't seem to get my microphone to work. Every other sound is working.

You do not say what sort of mic you have - if its a built in laptop mic, a standalone mic or one built into the webcam.
It would also be useful to know what your OS is and what chat program you want to use the mic in
However we can generalise and hopefully put you on the right track

Have you set the mic you wish to use with your webcam as Default ?

XP
Plug in your webcam or headset or mic you wish to use with your webcam
Control Panel (Classic View)
Open 'Sounds and Audio Devices' folder and click on the 'Volume' tab - make sure the speakers are not muted, open 'Speaker volume' and set the sliders toward the upper end.
Open 'Audio' tab - make your preferred mic the default device in the 'Sound recording window'
Open 'Volume' below the window to ensure the mic is not muted
Click 'Apply' and 'OK'
Restart your computer
Configure the webcam / mic to your chat program

VISTA
Plug in your webcam or headset or mic you wish to use with your webcam
TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set your preferred mic as default - click the mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

Configure your webcam and mic to the Chat program
0helpful
1answer

My computer speakers stopped working after installing Logitech quickcam deluxe for notebooks. Please help.

Run an audio check

XP
Plug in your webcam or headset or mic you wish to use with your webcam
Control Panel (Classic View)
Open 'Sounds and Audio Devices' folder and click on the 'Volume' tab - make sure the speakers are not muted, open 'Speaker volume' and set the sliders toward the upper end.
Open 'Audio' tab - make your preferred mic the default device in the 'Sound recording window'
Open 'Volume' below the window to ensure the mic is not muted
Click 'Apply' and 'OK'
Restart your computer
Configure the webcam / mic to your chat program

VISTA
Plug in your webcam or headset or mic you wish to use with your webcam
TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set your preferred mic as default - click the mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer
0helpful
1answer

My webcam works fine on other websites but when i try to talk nothing happens. It works fine when i test it but not on websites

You need to set the mic you wish to use with the webcam as the 'Default' mic

XP
Plug in your webcam or headset or mic you wish to use with your webcam
Control Panel (Classic View)
Open 'Sounds and Audio Devices' folder and click on the Audio tab - make your preferred mic the default device in the 'Sound recording window'
Open 'Volume' below the window to ensure the mic is not muted
Click 'Apply' and 'OK'
Restart your computer
Configure the webcam / mic to your chat program

VISTA
Plug in your webcam or headset or mic you wish to use with your webcam
TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set your preferred mic as default - click the mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

Configure to your chat program
0helpful
1answer

People at the other end can not hear my voice i can hear them

Have you set the mic you wish to use with your webcam as Default ?

XP
Plug in your webcam or headset or mic you wish to use with your webcam
Control Panel (Classic View)
Open 'Sounds and Audio Devices' folder and click on the Audio tab - make your preferred mic the default device in the 'Sound recording window'
Open 'Volume' below the window to ensure the mic is not muted
Click 'Apply' and 'OK'
Restart your computer
Configure the webcam / mic to your chat program

VISTA
Plug in your webcam or headset or mic you wish to use with your webcam
TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set your preferred mic as default - click the mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

Configure to your chat program
2helpful
1answer

Mic not working when headphone plugged in

Try changing the Windows Default Audio devices
  1. Go to control Panel
  2. Sounds and audio devices
  3. The Audio tab
  4. Then change the Sound Recording Device to Logitech Headphone INPUT
Hopefully this will work
0helpful
1answer

My logitech usb headset dnt work

your program is probably set to use the wrong input for the mic, check your settings.
1helpful
5answers

I get no sound and my my microphone doesnt work.

man this is all **** i got same problem no one knows how to fix !!!
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