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Posted on Sep 14, 2009
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Programming "Account" button

I need to program an "Account" button for tracking long distance calls.

  • dgoodman641 Sep 14, 2009

    Yes. We do a call logging of our long distance calls. Most of our phones have an "account" button which allows us to log the correct account to charge the call to. However, the "account" button on a particular phone is not activated so I would like to know how to program it to log the long distance calls.

  • Anonymous May 11, 2010

    The Norstar system will not do a call accounting, but it can do a call logging of sorts, where the system will send the SMDR (System Messaging Detailed Recording) where it can send it to a third party call accounting program if you want.

    Is that what you are looking for?

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  • Expert 192 Answers
  • Posted on Sep 15, 2009
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By default the account code feature is Feature 900.
Try going to a set that has the button account code that is active, dial FEATURE * 0 This is a button inquiry, after dialing feature*0 press the button and see what the code comes up as.

To program the button: Press FEATURE * 3 press the button dial FEATURE 900
Good Luck!

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How to get caller id for missed calls for Panasonic kx-t7730

Panasonic KX-TA624/824 automatic Caller ID logging How to set up automatic Caller ID logging
in the KX-TA624 phone system with KX-T7735 phones. (for dash four and five, and KX-TA824)

System Programming:
  1. In System Program number 900, enable Caller ID for the lines you have Caller ID on. (To get into system programming, press Program * # 1234.)
  2. In System Program number 901, select your own area code and any other area codes that don't have to be dialed when making a call. The area code digits are removed from Caller ID log information so you can return a call without dialing unnecessary digits which would mess up the call.
  3. In System Program number 902, if necessary, indicate the number of digits to be removed, and a particular digit (usually 1) that might have to be added, when returning a local phone call. The default programming is to remove the first three digits, and add nothing; which is correct for most locations.
  4. In System Program 903, if necessary, indicate the number of digits to be removed, and up to 4 digits that might have to be added, when returning a long distance phone call. The default programming is to not remove any digits, and add a 1; which is correct for most locations.
  5. In System Program number 909, enable Call Log Assignment for each phone where you want to log Caller ID information. You can use * to indicate you want logging at all phones.
  6. Get out of system programming. (Press Hold or End, then Program.)
Phone Programming:
  1. Program a button for Caller ID Indication on each phone where you want to log Caller ID information. Press Program, then the button you want to use for Caller ID Indication (we recommend the top button in the left column), then 96, then Store, then Hold, then Program. (If you want a phone to record Caller ID information individually, rather than for the whole system, use 6 instead of 96.)
  2. At each phone where you want to log all calls, press intercom, then 7382#.
User Tips:
  • The Caller ID Indication button will light up only when the system has logged UN-answered calls.
  • Use the Navigator Key at the lower right corner of the phone to scroll through Caller ID information.
  • You can erase the entire Caller ID log by pressing Intercom, then 70**#
  • You can erase an individual Caller ID record by pressing Transfer while the information is displayed.
  • If your phone does not have a Navigator Key, you can program an available button for Caller ID Selection. Press Program, then the button you want to use for Caller ID Selection, then 97, then Store, then Hold, then Program. (If you want a phone to record Caller ID information individually, rather than for the whole system, use 7 instead of 97.)
  • To call a number displayed on the Caller ID log, pick up the handset or press the speakerphone button, and press the Caller ID Indication button.
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How do I program a norstar t7316e phone to call long distance?

Unless "Set Relocation" is turned on (usually is / should be OFF), plugging a set into a different jack gives it the extension # and programming of that jack. Press Feature * 0 and an Intercom key to find out what the new extension # is, and program that extension to allow long distance. Or change the cross-connect to physically put the old port on the new jack.
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I cannnot do a long distance call... display RESTRICTION. How do I unblock it so I can do long distance calls in my T7208 model ?

This requires a programming change that has to be done on a M7310 or M7324 phone by someone that understands programming.
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I need to block certain extensions from being able to dial long distance

Best way to do that is to sit down with the manual and look at programs 400-408. At a minimum, if you restrict 1 and 0 in a table and assign it to your extensons in 405, those phones can't dial long distance. That's fairly worthless in today's calling climate when some carriers let you dial just 10 digits or you have to dial 1 for any local call outside your area code. 404 lets you build 8 tables of 10 number sequences each for restriction and 407 lets you build 8 tables of 10 number sequences for allow. For example You could put 1 HOLD HOLD HOLD (hold is the wildcard) in one table and entry of 404 with traditional dialing and that would restrict all 1+ long distance. Then, in 407 5 of your entries in one table would be 1800, 1888, 1877, 1866 and 1855 to allow toll free calling. These tables get assigned to extensions in programs 405 and 408. A simple restriction (ie local calls only, internal calls only) get assigned in 401. There are some other tricks and, above all, remember that you have to keep 911 availabe for access and allowing 0 is never a good idea because 0 alone will get the operator and that defeats the purpose of toll restriction.

Other tricks involve custom CLASS codes. You need to account for the clever worker who dial *67. That gives them second dial tone and they can dial the world. It would be easy if you could block first digit *, but you ought to allow *57 for nuisance call trace. If you have the above where long distance is dialed with only 10 digits, then you can always start with HOLD HOLD HOLD in a table and allow 911 and the local area code in an allow table. The table digits can be up to 12 so you may have to go to 6 digit screening in allow tables for local exchanges. In my area, we have 10 digit dialing and 419352 419353 419354 (among others) along with 567213 are local calls. If I were programming a customer 6 miles to the North, there would be extensive programming in both area codes.

Outside of that, it's just a function of analyzing your local calls, area codes, how a call is dialed, and building your tables. We do this with billing by the hour :-)

Carl


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Can I program a long distance block on our lobby courtesy phone?

It can be done...

do you know the extension of the phone?
If not goto the phone, press FEATURE *0 and the intercom button, this will tell you the DN of the phone...

Ok, now get into the system programming,
**266344

-> TERMINALS&SETS and enter type in the extension of the set
-> hit next till you find RESTRICTIONS and enter
-> then you will find SET RESTRNS enter
-> FILTERS enter
-> typically filter 1 is restrict everything but local calling and internal calling (to find out ~ go back to RESTRN FILTERS and look at the programming) and change all the settings: NORMAL to 1/ AFTERNOON to 1/ NIGHT to 1 etc. to 1

This is how I would restrict a phone that I do not want calling long distance that is in an unsupervised area.
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There are a bunch of ways to accomplish this.

FIRST. When you say you cant dial long distance. What happens when you do? Do you get an error tone from the phone system? Or do you get a recording saying you cant dial long distance?

If you get an error tone, there are still a few ways to make this happen, so report back.
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