Hello, my fax machine will not receive faxes the phone rings but the answering machine picks up how do i set the automatic mode to receive the faxes?
>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass
>then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone?
>let me assume you only have one number for fax and phone..
>check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack.
>next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax.
>also check if auto answer is on in your fax
>you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings
>also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.
You seem to have chosen the correct answering mode which is ans/fax.Also pls check whether DRPD mode is correctly set .
It should be off in case your tel line does not have dual ring feature.
happy faxing
omnipresent
SOURCE: Brother Intellifax 1270
There is a help menu on this machine. To print this out, just press the help button. To change the fax/tel ring, 1st have in mind how you want your fax machine to work. Do you have an a TAD connected? Do you want the fax machine to take priority over tel calls? The fax machine seizes the line after the set number of rings, that means any other device connected to other phone outlets, will not answer after the fax has answered. Have this in mind when you set the ring time. The TAD will have it's own ring time too.
SOURCE: can't get this fax machine to work with my answering machine
I have the same problem. I can send a fax, but if I try to receive a fax, the distinctive ring goes off, and it says RECEIVE on the display, but it doesn't receive anything, and there is nothing in the memory. Any ideas? PLEASE HELP!!!!!
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