Bosch nexxt washer fabric softener not draining

the soap dish area inside needs a good clean

either the auto dispenser is sticking , take out and clean with hot water. Or flow control valve needs replacing.

A final solution is to cut away the rear of the dispenser and allow the water to flow freely int the machine...

I had the exact same problem. The problem is that your fabric softener dispenser is clogged up with a lot of dried, sticky fabric softener. The flooding comes from the part of the cycle when water that is to be flushed through the fabric softener dispenser can't drain properly so it spills into the bleach dispenser and onto the top and into the lid gasket as well.

To remove the dispenser for cleaning, you need to open the top of the washer. (First pull it away from the wall.) Carefully pry off the little emblem in the front center of the washer lid. Then remove the screw. Then slide the top forward to you about a 1/2 inch and prop it up carefully.

You then need to remove both hoses that are attached to the bleach and fabric softener dispenser (part of the same unit). Then unsnap the combined unit from the washer top. Then clean all the gunk out by running it under scalding hot water in the laundry tub and swirling the gunk out. Don't attampt to remove the blue round fabric dispenser part from the unit.

Put it all back together and you're good until you clog it up again with too much fabric softener; maybe several years again.

Good luck.

JRR

Purchase some fabric softener and place it in its normal location at the beginning of the cycle. At the end of the cycle check to see if fabric softener has been dispensed and whether there is water in the cup.

If the fabric softener is gone, but there is water in the fabric softener cup, then your problem may be with the water valve assembly. The water valve assembly (as one complete unit) has a separate solenoid for hot and cold water temperatures, bleach and fabric softener. The fabric softener solenoid on the water valve assembly could be defective (allowing water to fill the fabric softener cup).

Contact an appliance service company.

There is suppose to be an outlet that opens up at the same time water enters ( to flush out softener). That outlet is either stuck shut or the wire fell off (I believe this is a little solenoid plunger with a wire attached). It is common for wires to come loose from the vibrations of the machine

Try using a long handled babies bottle brush to clean out the rear of the dispenser and the tube leading down into the drum

• Hi,

Try these:

1. Inspect the drain hose for kinks
   
2. Test the timer control
   
3. Test the lid switch (some models)
   
4. Inspect the water pump
   
5. Inspect the drive belt (belt drive only)
   
6. Inspect the motor coupler
   

please rate my suggestion

Hi. Remove dispenser, and thouroughly clean.
This should solve problem. If problem persists, don't worry about it tomuch, as long as it takes the conditioner down that is the main thing.

I had the same problem. the only thing that works for me is fulling the fabric softener compartment all the way to the top with water then it will syphon down! it adds it to the load at the start instead on the rinse cycle but its better then nothing!