How can i fix a frozen screen on my kobo glo it will not move to do a factory reset or anything else.

Fixya does not sell you anything. You need to get with tech support for whatever site you are trying to order your books from

Pat, Go to Kobo.com, Check the attached links,instruction and guides, Good luck
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kobo com help Resetting or changing your Kobo password
How to reset and factory reset your Kobo
Kobo Tips and Tricks for new Reader Owners

Try a factory reset: To factory reset the glo: hold the power button ON for 15-20 seconds to make sure it is off. Press and HOLD the light button while turning on the Glo. That should put you into a factory reset if that will solve the problem (no guarantees but it has worked for others in the past).

This can happen if the battery is very, very flat. Try charging it overnight.
If charging it doesn't help, try using a paper clip in the reset hole to force a factory reset (you may lose any user-installed books).

On my kobo, I have to touch the middle of the screen to get the toolbar to pop up at the bott of the screen. You should the find the usual icon.

Best would be to contact your account administrator

You need to talk to Kobo technical support.

try to reset it..... how to reset device would be written in you users manual

First make sure your books are really (still) in your account. Log into Kobobooks.com and check your library. Here's a direct link to the library page: Sign in to Kobo with

If you don't see your books there, you didn't buy them under that user account, or they're been removed from your account. Call Kobo support in either case.

If the books are there, make sure your Kobo eReader is also logged in using the same account. To do that,
1 - Open the menu
2 - Tap Settings
3 - Tap Account

Under 'Signed in as', you should see your user account. If not, tap in Sign in and log in. After that you can sync your library with your Kobobooks.com account from the menu again.