PMSUER.DAT message on Printmaster Platinum 15

Thanks for the feedback Carol. Lost 400 files? Whew! If you have lost that much you seriously should consider re-formatteing your hard drive to make sure all traces of baddy have gone. You havent mentioned doing this, so I assume you haven't.

Not sure why this came up again. Thanks for the feedback Carol. Lost 400 files? Whew! If you have lost that much you seriously should consider re-formatteing your hard drive to make sure all traces of baddy have gone. You havent mentioned doing this, so I assume you haven't.

Here are some ideas I found with a Google search:

http://forums.encoreusa.com/tm.asp?m=36129

You must have the CD to reinstall the program.

You can try version 15 in compatibility mode:

Troubleshoot Compatibility
This can help with some (but not all) programs/drivers:
1) Uninstall the program if it's already installed. Then when you install/reinstall it instead of double clicking on the install file right click it and select "Troubleshoot Compatibility"
2) Then click "Try Recommended Settings" and in the next window click "Start the Program" to install it.
3) After it installs see if it works correctly. Please note - some programs may not be able to run in Windows 7.
More details about how to make older programs run in this version of Windows:
http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

Here is a link to their website which describes how to manually remove the software from the hard drive. Let me know if it doesn't work and we can try some other options.

http://www.broderbund.com/c-26-support.aspx

May have to uninstall it first, then reinstall it.

Click START button, lower left corner
then click Control panel
then click on add or remove programs

*see if your product is listed(may be under BRODERBUND or other publisher name)
If it IS listed, uninstall it

Or sometimes the UNINSTALL is included in the CD options:
Insert the cd into the drive
go to my computer
find the cd drive
right-click the drive
select "explore"
Look for an Uninstall program

Hope this helps!
hansola

Make sure you can see all the files. (My computer --> Tools --> Folder Options ---> View (tab) --> <Select 'Show hidden files ...' option.
Find the folder you have indicated. C:\DOCUME~1\Jan\LOCALS~1\Temp\{A35C2323-3CEA-405C-9569-EF5DDE930B2F}

Delete that flder.
Restart the computer and reinstall the software.

Are you going to reinstall after?

If not, delete the program files folder, and run ccleaner's registry tool.
http://ccleaner.com

Most programs like this leave behind "junk" files or folders with some information in them.

Try uninstalling it again, then go to the C:\ drive and look for any folders that it might have left behind.
Then go to Start do a search for PMUSERS.dat and delete it.

Use window search find the file and delete I did what was at support and it did not work I found this file in all users folder deleted it and all is well