Message waiting light does not work - Aastra Telecom Powertouch/Vista 390 Corded Phone

Message Waiting Indicator Your phone's message waiting indicator is either a light or special tone that alerts you when you have voice mail.

Occasionally, the message waiting indicator may be out of sync with your mailbox. In that case, the indicator light or tone is ON but there are no messages waiting, or the indicator light or tone is OFF when there are new messages waiting.

To get the message indicator back in sync

1. Save or delete all new messages
2. Hang up.
3. If the message indicator does not go out or stop within a few minutes, there may be a problem, and you should contact Verizon.
4. If the message indicator does go out or stop, call your own number and leave a message
5. Hang up and wait
6. If the indicator light or tone does not come on within a few minutes, there may be a problem, and you should contact the vender.

That is the message waiting indicator, it is telling you that your Call Notes (Or whatever your service provider calls it's voicemail) has a message waiting. If you do not have a message waiting, you can turn the light of by following these steps:

Resetting the voice message waiting indicator
When you receive a new voice mail message, the new message LED on the top of the handset flashes and
appears in the handset display. In the event your message waiting light gets out of sync with your phone company’s
voice messaging system, you can manually reset it back to the “No messages waiting” state.
Press and hold FIND on the base for five seconds.
Note: The handsets connected to the base will start to beep, however, keep pressing for five seconds.
A beep sounds and the message alert tone is reset.

The adminstrative option of Centrex IVMX allowed me to turn the notification message light option "ON".

The term we used for this back when I worked for the phone company was a "stuck message waiting indicator" and the way to fix it was:

Call yourself and leave a message.
Hang up and wait 2 minutes (we used to say 5 minutes, but 2 is plenty)
Retreive/delete your voice mail message
Hang up and wait 2 minutes


That should clear the blinking light.

The term we used for this back when I worked for the phone company was a "stuck message waiting indicator" and the way to fix it was:

Call yourself and leave a message.
Hang up and wait 2 minutes (we used to say 5 minutes, but 2 is plenty)
Retreive/delete your voice mail message
Hang up and wait 2 minutes


That should clear the blinking light.

New phone/cable provider corrected the problem on their end. Evreything works at this time.

Go into the voicemail, press 5 for message waiting notification options, press 1 for message waiting light status.

The term we used for this back when I worked for the phone company was a "stuck message waiting indicator" and the way to fix it was:

Call yourself and leave a message.
Hang up and wait 2 minutes (we used to say 5 minutes, but 2 is plenty)
Retreive/delete your voice mail message
Hang up and wait 2 minutes


That should clear the blinking light.

Please check the below statements in station form
In ASA
Display staion extension#

1. Message Lamp Ext: Should be extension number
2. Audible Message Waiting? y (should be set to 'y') in station form

This would be a problem with the system's programming and not a phone. You either have someone at the company that can administer the system or you pay an installation for programming changes.