Receiver not "receiving"

I would do the following, hoping one of them works.

1) DISCONNECT the power to the radio and SiriusXM unit to "clear" it. Then reconnect and ask Sirius to resend signat.

2) Ask Sirius to UNSUBCRIBE that radio so it is deactivated. Then, have them reactivate and resend programing signal.


3) Be sure your car is outside under clear sky when Sirius sends the program signal.


4) It is possible the antenna cable to your unit is loose at the connections and/or damaged. A weaker signal may get your stations, but may prevent the additional Navigational signals. Have the antenna checked thoroughly and tested. If car is still under warranty, this should be a covered diagnostic/repair.

5) Finally, be sure the correct Radio Serial Number is being activated. If your radio works, that is one service. But maybe they are putting a wrong number by some chance into the system to fix this one? For example, you have TWO radios in TWO cars. Are they sending the turn on signal to the WRONG radio? Not as farfetched as you might think.

Good luck!

This typicall represents a failed antenna with either a loose connection or failed wire to the antenna. The "Acquiring Signal" indicates the receiver is trying to locate and decipher a signal from a sattelite. THe antenna is your first diagnostic. After that the receiver is the culprit. When your receiver is Activated or Authorized it is given a "key" to decipher the sattelite signals If it loses the "key" you can try and have Sirius reinitialize by contacting support. If they cannot send the signal and get the proper "Key" loaded its a defect in the receiver functionality.

Guest,

I would check the connections from the receiver to your TV to make sure you have a secure connection. I you have already done so, you can unplug the receiver from the electrical outlet and leave unplugged for 10 seconds. Plug the receiver back in after 10 seconds. After it reboots and re-acquires the signal, try the Sirius channels. If you still have the same problem, we may need to replace the receiver.

Ray Calo
DISH Network

u have to relocate the antenna for the sat radio

First...you still need a sirius antenna plugged into the device. If you just started using this you may just need to resend the signal. Just call the sirius/xm people and follow the recorded prompts to send a new satellite signal. Then make sure you are parked somewhere that it is receiving a good signal and wait. It could take up to 30 minutes to reset completely.

I have a 3 year old Sportster 2 replay unit that worked perfect until 1 month ago. I posted my problem on this website a day before you did with this same problem. I googled to no end and even spoke to Sirius who wasn't willing to replace my unit at no charge since it was out of warranty. I found an unusual solution on the internet that worked for me. I place my receiver in the freezer for at least 20 minutes (this was recommended by a guy somewhere on the internet with the same problem). I have actually left it in freezer overnight too. This has solved my problem. It is the craziest thing but I thought I would try it before I resorted to replacing all my accessories and receiver since Sirius was less than cooperative with the issue. Anyway, hope this helps.

Carl- If you are sending a Line Level Audio signal to your ONKYO RECEVER, from your Sirus RCA cable Output, IE, the CD input, the VCR input, the AUX in, ETC. No Need to have the RECEIVER in the FM mode, you are just needing amplificaton of the sound signal or Sirus signal sound.

I had the exact same problem with Sirius radios. I bought two Kenwood DTS-7000S receivers and both were sent back for warranty. Of the two, they only fixed one but by the time I figured out the other was bad, it was out of warranty. Kenwood, along with the repair community state they do fix such units, they toss them out. The thing that gets hot hot hot is the part that receives the Sirius antenna inside your unit. If you're like me and have nothing to lose then I recommend doing some cutting with a dremel and adding a small computer fan. It just takes a light breeze to keep that part cool enough (but it does take some sort of breeze, convection is out). For a home unit, find an old A/C power supply and match it to an old computer fan of equal or less voltage. For car, find a fan that uses 12 volts or less. It's an easy fix, really!

I have the same problem. When Sirius sent me a new "update" signal, I lost more channels. They don't have any idea. Did you figure out how to reset?

Hey adam, check that antenna wire! It's probably pulling out at the antenna/magnet end. Adam, I checked that and sure enough, it was pulling out. So I put on a new antenna and problem solved! Thanks Adam!