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Not to sound dumb...but there is a slide up and down button with a lock on it on the side...you should be able to slide that button away from the lock position and unlock it that way...Hope it helps
Mine wouldn't connect and would tell me it was too full (even though I had plenty of space) and would shut down. I ran this utility, and it reinstalled the firmware and formatted the device, now it works perfectly.
When resetting of the TH1702 doesn't help, a firmware reinstallation may be required.
Before performing the firmware update make a backup of the player's content to your computer, to have it preserved.
All support for the TH1702 is on next site: http://support.rcaaudiovideo.com/product.aspx?product=419
Continue with Select Software Updates.
Click the bar TH1702 Downloads and select Download Here to enter the download page of Audiovox, Customer Support.
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