This is typical of the anti-flood circuit that opperates once it detects water on the base of the machiene and is a polystireen float that activates a micro switch. This puts the machiene in pump out mode only. You need to determine if the water at the base of machiene is caused by a small leak or is it a customer spillage. Clearing the water (tip to side) or dry with paper towel and inspect for leaks. Rectify the leak and this should solve the problem.
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