Forgotten password on my Acer eRecovery Management

Forget ACER help - they are the pits. About the only thing you can do at this juncture is go on google and do a search for free software that will enable you to bypass the password or reset the one you have forgotten. Good luck!

Hi, You need to Acer eNET Management, the empowering Technology,
using Acer eLock Management and Acer eRecovery Management, you must initialise the Empowering Technology password. Right-click on the Empowering Technology toolbar and select "Password Setup" this will enable you to do so. If you have not initialized the Empowering Technology password and run Acer eLock Management or Acer eRecovery Management, you must create it.
Acer eNet Management this will assist you to quickly connect to both wired and wireless networks. to access this utility, select "Acer eNet Management" from the Empowering Technology toolbar or
run the program from the Acer Empowering Technology program group in Start menu.

This should resolve your issue

Unlike other laptops, Acer laptops integrate a computer management utility called 'Acer eRecovery Management' to create backup of hard drive data, create restore point, reinstall applications & drivers, and reset Acer laptop to factory setting.

Step 1: Before starting your Acer laptop, ensure that there is no external storage device attached to it. Now start your laptop.

Step 2: Press 'Alt + F10' when the laptop starts booting, and wait for a moment while Windows loads the reset files.

Step 3: When 'Acer eRecovery Management' window appears, select 'Restore System from factory default' and click 'Next' to continue.

Step 4: Again click 'Next' to reset your Acer laptop. This process will erase all data from your hard disk and reset your Acer laptop to original factory settings.

Step 5: Click 'OK' in the notification window to begin the the resetting operation. Now wait while your Acer laptop is reset to factory settings.

Tips: You can also create a backup copy of your laptop data before factory reset. Simply click 'Backup' in 'Acer eRecovery Management' window.

If you face any issue with your Acer Notebook, feel free to get expert technical assistance at http://www.vtechsquad.com/acer-support/

To Recover your system from within Windows
1. Click on Start, then All Programs, then Acer Empowering Technology.
2. Click on Acer eRecovery Management.
3. If prompted to create a password, create the password and hint
Do not lose this password.
If asked for a password, enter the previously set password.
4. When the Acer eRecovery Management loads click the button labeled Restore.
5. Click on Restore system to factory default.
6. The unit will restart and start the restore.
It should state "Please wait a moment..." with the Acer logo in the upper left hand corner.
7. At the eRecovery Management menu it will ask you how to restore.
Click on the restore option you would like to use.

To recover your system from bootup
1. Locate the Alt key, to the left of the space bar, and F10, on the top row of keys.
2. Power the system on.
3. When the system is powered on, tap the Alt and F10 keys together at the same time when the Acer splash screen appears.
It should state "Please wait a moment..." with the Acer logo in the upper left hand corner.
4. At the eRecovery Management menu it will ask you how to restore.
5. Click on the restore option you would like to use.

This was taken straight out of the manual for your model, which can be found here.

Acer eRecovery Management
Acer eRecovery Management is a tool to quickly backup and restore the system.
You can create and save a backup of the current system configuration to hard
disk, CD or DVD. You can also backup/restore the factory default image, and
reinstall applications and drivers.

Acer eRecovery Management consists of the following functions:

1 Create backup
2 Burn backup disc
3 Restore and recovery

This chapter will guide you through each process.
Note: This feature is only available on certain models. For systems
that do not have a built-in optical disc burner, plug in an external
optical disc burner before entering Acer eRecovery Management
for optical disc-related tasks.

When using Acer eRecovery Management, you may be prompted to enter the
Empowering Technology password to proceed. The Empowering Technology
password is set using the Empowering Technology toolbar or when first running
Acer eLock Management or Acer eRecovery Management.

Create backup

You can easily create full and fast (incremental) backup images of your system
configuration to hard disk from the main Acer eRecovery Management screen.
Note: Fast (incremental) Backup is only available after a Full
Backup is made.

1 Press <Alt> + <F10> or select Acer eRecovery Management from the
Empowering Technology toolbar to start Acer eRecovery Management.
2 In the Acer eRecovery Management window, select the type of backup you
want to create using Full or Fast.
3 Follow the instructions on screen to complete the process.
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Burn backup disc
Using the Burn Disc page of Acer eRecovery Management, you can burn the
factory default image, a user backup image, the current system configuration,
or an application backup image to CD or DVD.
1 Press <Alt> + <F10> or select Acer eRecovery Management from the
Empowering Technology toolbar to start Acer eRecovery Management.
2 Switch to the Burn Disc page by selecting the Burn Disc button.
3 Select the type of backup (factory default, user, current system,
application) you would like to burn to disc. Choosing to burn a user backup
will burn your most recently created backup image to disc.
4 Follow the instructions on screen to complete the process.
Note: Create a factory default image when you want to burn a
bootable disc that contains your computer's entire operating
system as it was delivered to you from the factory. If you wish to
have a disc that will allow you to browse the contents and install
selected drivers and applications, create an application backup
image instead — this disc will not be bootable.

Restore and recovery

The restore and recovery features allow you to restore or recover the system
from a factory default image, from a user created image, or from previously
created CD and DVD backups. You can also reinstall applications and drivers for
your Acer system.
1 Press <Alt> + <F10> or select Acer eRecovery Management from the
Empowering Technology toolbar to start Acer eRecovery Management.
2 Switch to the restore and recovery page by selecting the Restore button.
3 Select the backup point you would like to restore from. You can also
choose to recover the system from a factory default image, recover from a
previously created CD/DVD or reinstall applications and drivers.
4 Follow the instructions on screen to complete the process.

Using Acer eRecovery Management
You can launch Acer eRecovery Management in a number of ways:
Acer eRecovery Management requires a password to activate. The default password is six zeros (0s).
Note: These steps will return the system to the original factory installation including all factory installed drivers and applications.
Back up all data prior to using this procedure.

1. Plug in the AC adapter and battery.
2. Turn the system on
3. Immediately, press ALT on the keyboard and start tapping F10.
   Continue holding ALT and tapping F10 as the unit boots up.
4. A screen stating "Starting Acer Erecovery" should appear.
   (Release ALT and stop tapping F10 at this point)
5. There will be 4 options:
   1. Restore system to factory default
   2. Restore system from user backup
   3. Restore system from cd/dvd
   4. Exit

OR
From the Start menu, go to Start > (All) Programs > Empowering Technology > Acer eRecovery Management.
Or try this By clicking on the Empowering Technology icon from your desktop, or pressing the key to launch the Empowering Technology user interface. Select the Acer eRecovery Management icon.

Acer eRecovery Management and Acer disk-to-disk recovery are protected by a password that can be changed by the user. Follow the steps below to change the password in Acer eRecovery Management.



Boot to Windows XP.
Press ALT + F10 to open the Acer eRecovery Management utility.
Enter the password to proceed. The default password is six zeros.
In the Acer eRecovery Management window, select Recovery settings and click Next.
In the Recovery settings window, select Password: Change Acer eRecovery Management password and click Next.
Follow the instructions on screen to complete the process.

There are two way's you can restore your laptop,

When you power on your laptop the acer splash screen pop's up, at that time press the -Alt- key and F10 key at the same time,
at the eRecovery Management menu it should ask you how you want to restore, click on the restore option, or

From the window's desktop click on start, then all program's, then acer Empowering Technology, click on Acer eRecovery Management, create a password, click on restore, then click on restore system to factroy default.

Is it control + F10, or is it alt + F10?

If windows is running you can start it by going to Programs, Acer Empowering Technology and run the Acer eRecovery Management. Note that on the bottom of the eRecovery Management window are 3 choices, Backup, Burn Disk and Restore. Click on Restore. Here you have the choice of select Restore System to Factory Default.

If windows is not working but the system boots -
Reboot the system and when the Acer logo appears, hold down the ALT key and press F10. This starts the recovery process, just follow the instructions.