I need to scan a paper

If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports.
Steps to Resolve the Printer Offline Issue:
Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues.
Steps To Run the HP Scan Doctor

•Open the HP Scan Doctor tool by double tapping the symbol.
•Start- - >Select your printer- - > Fix Printing
•Then the list of issues displayed on the screen as result.
•If the tool shows the white checkmarks at that point there is no issue.
•If the tool shows the white wrench then the issues are found and repaired
•If the tool shows the yellow shout point then the issues are found however that can't be solved or skipped.
•If the device shows the red stamp then you have to take after the on-screen guidelines to determine the issues.
Step 2:

Set Your Printer as Default Printer
•Search your gadget on your PC and select your printer and uncheck the Pause Printing and Use Printer Offline

•If you can capable print implies your printer is online.
•Officejet 4650 keeps going offline then proceeds with following step Step 3:
Check Whether You Connect With Correct Port

•Go to printer- - > Printer Properties - >Port
•For USB association utilize USB or DOT4
•For Network Connection use WSD, organize, Standard TCP/IP Port Step 4:
•Update the printer firmware which may resolve your issues

Step 5:
•Manually connect the wired or wireless connection
Step 6:

•For network connection just you have to add the second printer to your Windows.
•Select your printer - > Properties - >Add Port - > Standard TCP/IP Port - > Next port
•Now you can ready to print implies stop the troubleshooting. Still get the same issue mean you need to connect the printer customer support via +1-800-836-3987

Which driver set did you install? Did you install the HP basic drivers, the full software or the Windows XP built-in driver? The Windows OS driver usually only is the printer driver.

If you connected the USB cable before installing the HP software, you will get the OS drivers. Disconnect the USB cable and then uninstall the printer driver. (Start > Control Panel > Printers and Devices. Then right click on the printer and select Remove Device.)

Install the HP software. If you want to launch a scan from the all-in-one's front panel button, install the full software.

Next open the scan software on your computer. (This is the HP Solutions Center for most models if you use the full software.) Attempt to launch a scan from the software. Adjust the resolution and other settings as needed. Then use those settings to adjust the destinations for the front panel buttons in the software. (Settings > Scan Settings > Button Settings)

If this doesn't work, try a different USB cable, a different USB port on your computer and a direct connection (if you are using a USB hub). Scanners require bi-directional communication with the computer and may fail when the printer works due to a minor cable issue. If you have the printer connected to a router or similar device to turn it into a network printer, again the scanner will not work. Again the direct connection to the computer is needed.

If you are still having trouble, can you use the all-in-one's copy function? If not, do you have any error messages? If the scanner mechanism isn't moving, the unit probably needs service. (This model doesn't have a scanner lock to protect the mechanism in transit.)

I hope this helps.

Cindy Wells

It sounds like you installed the generic OS driver from Windows 7. This driver only works for the printer. (Alternatively, you do not have the monitor program running or the destinations set in the HP software.)

If you plugged in the data cable before installing the HP software, uninstall the printer (Devices and Printers) then disconnect the data cable (USB). Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1128309& and select your Win7 version (32- or 64-bit). Then click Next. Expand the section marked driver and download the Full Software. Install the software. Connect the data cable when prompted to do so. (Try a new USB cable since scanning requires bi-directional communication with the printer and can fail when the printer works). Avoid using a USB hub or print server.

If you do have the HP software installed, check that the monitor program is running (Start > Control Panel > System and Security > Adminstrative Tools > Component Services > Services.) The line for the HP monitor should say started. You may need to download and install the patches or the diagnostic utility from the above site to find a specific problem with the Win7 installation.

Next launch the HP software and attempt to scan from the computer. Next use the settings that give good results to program the defaults for the scan destination buttons. Now try to use the scan buttons on the all-in-one.

Once you have the HP drivers for both the printer and the scanner installed, the Windows 7 Fax and Scan and Paint programs should let you successfully scan from the computer. (New scan for fax and scan. File > Import from Camera or Scanner > New Scan for Paint.)

I hope this helps.

Cindy Wells

Did you install the full software (if available for your OS) before connecting the cables? Were you trying to launch the scan from the computer or the scanner? The scanner buttons will not work unless the full software is installed and the monitor program is running.

If you installed the generic OS driver, uninstall it and then unplug the data cable. Then download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1153481& . Select your OS and click Next then click on Drivers. Start scans from the computer first. (HP Solution Center has destination buttons that need to be set before the buttons on the scanner can work. Once you scan from the computer, you will have a better idea of the settings you should use as defaults for the buttons.)

Try connecting the printer directly to the computer, if you use a USB hub or print server. Also try a new USB cable. The scanner requires bi-directional communication and thus can fail even if the printer works. Your cable should be 6' or less in length.

WinXP, Vista and Win7 have options for scanning without the HP software. However, they do not work with the scanner buttons. Launch Paint (Start > All Programs > Accessories > Paint) and select File > Import from Camera or Scanner > From Scanner in any of the listed OS versions. Vista and Win7 also include Windows Fax and Scan (New Scan). Vista has included Photo Gallery that also can acquire Scans (this is available for Win7 as part of the Windows Live package download).

I hope this helps.

Cindy Wells
(additional information can be obtained here: http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=1153481 )

Did you install the full software before connecting the all-in-one to the computer? If the printer not scanning to the local computer or a networked computer? Were you trying to use the scanner buttons?

If this is a local problem (USB connection) uninstall any generic driver (these only drive the printer) and then unplug the data cable. Next download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=439491& (select your OS from the list). Connect data cable when prompted to do so. Try a new data cable if the problems persist (scanners require bidirectional communication and will fail when the printer works).
Try a direct connection (no USB hub or print server).

If the computer failed to respond to scanner button press, make sure that the monitoring program is running. You also need to set up the scan destinations in the HP Solution Center for the buttons to work.

If the scanner program isn't running, you can launch them manually. Computer > Local Disc (C:) > Program Files > HP > Digital Imaging > Bin (double click on each of the above drives/folders). Find either Hpiscnapp.exe or Hpqscnvw.exe and double click to launch the HP scan program.

XP, Vista and Win7 can acquire scans without the HP software but the scanner buttons will not work. All three can acquire scans with Paint (File > Import from Scanner or Camera > New Scan). Vista and Win7 also have Windows Fax and Scan (New Scan).

Since you need to set the destinations, you should use the HP software to launch scans first. This lets you get a feel for the defaults that will be best to put into the destinations.

I hope this helps.

Cindy Wells
(If the unit is networked, I do not know how the software connects.)

Are you using the full-featured software or the generic driver in the OS? The generic drivers often only run the printer. The full software must be installed before the USB cable is connected to the all-in-one. If you have the generic driver, uninstall it first.

HP has many help files on scanning (depending on your OS and set-up)
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=23133&tmp_task=useCategory&lc=en&dlc=en&cc=us&product=1153481

Basically, put the document face down on the glass (or face up in a document feeder) If the full-featured software is installed, start the HP Solution Center (Start > All Programs > HP (folder) > HP Solution Center (slightly different for Macs) or double-click on the icon for the program on the desktop.). Click on the Scan Photo or Scan Document icon in the software and set the resolution and other settings when the pop-up comes up. Set up the destination (Scan to, File Type, etc) Then click Scan. If you get a preview scan, you can make adjustments and then Scan.

If you have the Scan to destinations set up for the buttons, you can use the buttons on the scanner if the monitor program is running (Scan Photo and Scan Document) See the programs help to set up these shortcuts.

If you have XP, Vista or Win7, you can also scan into Paint (File, Import from Camera or Scanner in Win7). Vista has another program that will aquire scans. Win7 has Windows Fax and Scan (click on the New Scan button).

Scanning needs two-way communication so print servers and USB hubs can interfere. A new USB cable or connecting to a different USB port (direct connection) are quick things to try if you can't get a scan to complete.

I hope this helps.

Cindy Wells

I understand..what u need to do just disconnect the usb cable..put the cd in...go to computers>>right click on the cd icon>>explore>>utill>>ccc>>uninstall l2...then restart the computer..dnt connect the usb..reinstall the printer...whenever it will ask u to put in the usb cable do that...best of luck..

Solution

For Windows XP

*Go to Control Panel > Printers > HP Photosmart c6200 series > Right Click > select Delete

*Load the CD / Downloaded Software for HP c6200 series

*Select add a device > select usb (if preferred)/ wireless

*Wait for the installation to finished and repair the settings.

*Restart PC/ Try Scanning Again.

If it doesnt work, I suggest try uninstalling and reinstalling the software completely using the CD itself.

Hope this works. Good LUCK!

You Need to install the full feature software for the printer ;
First uninstall the entire software from your computer
Unplug the USB cable;
Click on "Start" >>> Control panel >>> Add or Remove program >>> Select the HP printers software >>> CLick on remove to uninstall the printer software;
Restart the computer ;
Click on the below given link it will help you download the software :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=390315&lc=en&cc=us&dlc=en&lang=en&cc=us
Select your OS;
Select the Full feature Driver;
Click on Download ;
Save to your desktop;
and then run the software;
Then while installation select the "Recommended" option and install it;
Try to scan from "HP Solution Center".. "home"
Also try to print
This should resolve your Issue
Regards Soumajit

Hi,
Try this :
At first try to Copy something from the printer to get the hardware is working or not.If not call hp and Hp will upgrade the printer as you dont have warranty on this printer .Let me tell you that the upgraded printers are good and will get at very low price.

If it is working.goood luck .. Its software problem then and the problem can be resolved.
Now there is 2 probabilities.
1>The digital imaging moniter(situated at the bottom right hand corner, with a green round and a chk inside,..is either not there or the digital imaging file is corrupted)
2>Issue with the printer sw .
..............................
But the very thing you can do is try copying something from the printer which shows the hardware functionality of the printer.
Now for the 1st>> goto computer>>drive c>>programfiles(programfiles 86x for vista 64 bit) >>hp>>digital imaging >>bin>>hpqtra08 ....double click on the hpqtra08.Now try to scan again.
Didnt work.
Now for the 2nd opt>> put the sw cd if you have right click explore ..(goto step 3) but if you dont have the cd you can download the sw from hp.com >support and drivers..extract the file and goto run(search bar for vista) type "%temp%" and then click on folder starting with 7z....now goto step 3.
step 3.goto util folder>>ccc>>unistall l2 but make sure you have to unplug the usb first.
>>Small black box will appear and press enter...and wait it will unistal the printer scan driver part.
>>goto printers and faxes folder under controlpanel (printer for vista)...chk if there is any hp printer any more...if there is any printer not in use..delete them.
>>restart the sys and then goto printer sw cd drive or u can take out the cd and put that back again.
>>A installation wizard will appear.
>>click on add a device and only connect the usb once the sw tells you to connect......this will surely work if it had worked before other wise there is some problem with the cd.
In this case download the sw and reinstall the sw but unistall the prev sw.but you have to unplug the usb first.
let me know.
Best wishes
suvrajit