Apple MacBook Air Logo
Anonymous Posted on Sep 06, 2009

Macbook air is mute

Today, the sound stopped, in user preferences the mute box is ticked but unable to untick it. I have followed all instructions I can find to correct but nothing works. Next stage is visiting the apple store tomorrow

2 Answers

Anonymous

Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

  • Apple Expert 481 Answers
  • Posted on Oct 28, 2009
Anonymous
Apple Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

Joined: Sep 19, 2009
Answers
481
Questions
2
Helped
175847
Points
801

This is a widespread hardware issue with the MacBook Air. You are not alone. See:
http://discussions.apple.com/thread.jspa?threadID=1736638&tstart=15

Some users report that replacing the Audio Board Flex Cable corrects the problem, but others report that the correction is only temporary.

If your machine is still under warranty, I would get it back to an Apple repair facility immediately. If it is not, you will still need to get it to a repair facility, but bring along the above URL and suggest that Apple treat it as a warranty extension issue.

Testimonial: "I have already had my macair repaired, I think the correct parts replaced were the audio board and cable, parts about Aus$30each and labour Aus$75"

Anonymous

Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

Governor:

An expert whose answer got voted for 20 times.

Hot-Shot:

An expert who has answered 20 questions.

  • Contributor 25 Answers
  • Posted on Sep 08, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

Governor:

An expert whose answer got voted for 20 times.

Hot-Shot:

An expert who has answered 20 questions.

Joined: Aug 21, 2009
Answers
25
Questions
1
Helped
9607
Points
47

Try a restart. Also if you have recently used earphones you might try plugging them in checking for sound and then unplugging them.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Sound is muted. How do I get the sound back?

Click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it or select audio from the microphone drop down list make sure you have the right one selected and in the volume box make sure the microphone box has a tick in it or select the voice tab and make sure that you have the right media selected also select volume make sure the box for microphone has a tick in it
0helpful
1answer

I can not hear anyone

do you mean you have no sound from your speakers or volume from your headphones???
click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it or select audio from the microphone drop down list make sure you have the right one selected and in the volume box make sure the microphone box has a tick in it or select the voice tab and make sure that you have the right media selected also select volume make sure the box for microphone has a tick in it
click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it hope this helps
1helpful
1answer

The monitor doesn't have sound and microphone It doesn't play any sound ,music or tones


click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it or select audio from the microphone drop down list make sure you have the right one selected and in the volume box make sure the microphone box has a tick in it or select the voice tab and make sure that you have the right media selected also select volume make sure the box for microphone has a tick in it
click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it:
if your computer came with a motherboard disc the sound drivers could be on it:
click start control panel administrive tools computer management device manager scroll to sound,video and game controllers you might see a yellow question mark? Right click to reinstall drivers
click start control panel sounds and audio,volume,advanced,speakers make sure you have selected the
(((appropriate speakers))) also audio you will find 3 drop down lists make sure you have the correct settings there
also
click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it
click start control panel sounds and audio devices you can adjust the volume there also select speaker volume you can change your settings there you can also tick in the box place icon in taskbar
if his does not fix the problem
click start control panel sounds and audio,volume,advanced,speakers select the appropriate speakers from the drop down list or navigate to the device manager scroll to system devices + to expand,system speaker right click properties then select use this device (enable) also you might check
the speakers plug/outlet is usually at the back of the computer you will have to open up the computer to check the lead attached to the rear of the input plug make sure the connection is good
try cleaning your computer of dust using a fine air blower from a compressor making VERY sure that there is no MOISTURE in the air line specifically around the sound card and the CPU central processing unit dust causes static to build up in a computer hope this helps:

0helpful
1answer

Lenovo B500 microphone (built in) not picking up sound plug-in microphone not picking up sound playing sounds through built in speakers eg cd, dvd etc - OK

click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it or select audio from the microphone drop down list make sure you have the right one selected and in the volume box make sure the microphone box has a tick in it or select the voice tab and make sure that you have the right media selected also select volume make sure the box for microphone has a tick in it
click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it

click start control panel on the left select hardware and sound then select manage audio devices then recording you should see a microphone right click select enable windows 7
hope this helps

0helpful
1answer

While doing videocall my mic is not working.(other guy is not able to hear me,it is not his problem,

click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it or select audio from the microphone drop down list make sure you have the right one selected and in the volume box make sure the microphone box has a tick in it or select the voice tab and make sure that you have the right media selected also select volume make sure the box for microphone has a tick in it hope this helps
click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it

click start control panel on the left select hardware and sound then select manage audio devices then recording you should see a microphone right click select enable windows 7
hope this helps

0helpful
1answer

I am able to talk into the microphone and dictate, but i cannot hear any sounds thru the earpiece.

click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it or select audio from the microphone drop down list make sure you have the right one selected and in the volume box make sure the microphone box has a tick in it or select the voice tab and make sure that you have the right media selected also select volume make sure the box for microphone has a tick in it hope this helps
click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it

click start control panel on the left select hardware and sound then select manage audio devices then recording you should see a microphone right click select enable windows 7
hope this helps

0helpful
1answer

Dear sir me have bought philps shm3400 headphone today and using windows 7 me cannot use my mic in my speaker sir

click start control panel sounds and audio devices select advanced there might be a tick in the mute box untick it or select audio from the microphone drop down list make sure you have the right one selected and in the volume box make sure the microphone box has a tick in it or select the voice tab and make sure that you have the right media selected also select volume make sure the box for microphone has a tick in it hope this helps
0helpful
1answer

How to undo mute

There is a mini loudspeaker icon in the bottom right corner of the screen (system tray)
double click the icon - a box with all the components of the sound system will pop-up (Master Volume)
Untick any of the mini boxes along the lower part of the box that have a tick in them (click on the tick will 'untick' it - click on empty box, 'ticks' it)
That is the easiest way. BUT if you can't find the icon... Go to Start - Control Panel - Sounds & Audio Devices
Double click that Icon and in the window that opens... You will see two mini boxes Mute and Place volume icon in System tray Untick Mute and Tick Put icon....
Simples...
Brian
3helpful
1answer

MacBook Air sound/disappeared

This is a widespread hardware issue with the MacBook Air. You are not alone. See:
http://discussions.apple.com/thread.jspa?threadID=1736638&tstart=15
Some users report that replacing the Audio Board Flex Cable corrects the problem, but others report that the correction is only temporary.
If your machine is still under warranty, I would get it back to an Apple repair facility immediately. If it is not, you will still need to get it to a repair facility, but bring along the above URL and suggest that Apple treat it as a warranty extension issue.

Not finding what you are looking for?

1,671 views

Ask a Question

Usually answered in minutes!

Top Apple Computers & Internet Experts

Paul Carew

Level 3 Expert

3808 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Paul Bade

Level 3 Expert

1818 Answers

Are you an Apple Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...