I have installed Tom Tom HOME and Tom Tom Home 2 but iI kep getting a dialog box which asks me to install Tom Tom HOME. This box comes onto the screen everytime I star up, see bellow. How can I get rid of it. TomTom HOME is not installed correctly. Go to www.tomtom.com and download the latest version. [Could not open this file or folder: C:\ Program Files \ TomTom HOME Resources \ Resources. dat ] I've tried to delete the box but it dose not go ,please can you tell me how I get rid of it. BOB mi

I hope you have TomTom home installed on your computer. If you already have it, then it is pretty simple. Else, follow this procedure. 1. Connect the USB cable to the TomTom. (connecting this end is difficult, so connect this end before you power on. In fact, this is the only part I hate about a TomTom) 2. Switch on the TomTom. 3. Turn your computer on. Once the booting of the computer is finished, 4. Connect the other end of the USB cable to your computer (note Tom should be on at this point of time) 5. wait a few seconds. 6. You computer will first install Tom and then ask you whether you want to install TomTom home software. say yes and complete installation. (just follow the screen prompts) 7. Create a login (register) and password. If you have already have all this done earlier. follow this procedure. Connect tom to your computer open TomTom home software. wait till it update and settle to the Tomtom home home interface page. It will say manage your Tom the easy way here on top. And you will see a few buttons with: Add map, Add traffic, voices, safety camera etc. click on Add traffic, voices, safety camera button. On the page that opens, Click on Point of interest button. On the next page that opens, you will see a list of POIs. The easy way to find what you want here is to use the box next to search. Type in Home depot and click on search. You will see list of Home depot locations. I guess you are looking for Canada home depot locations. If yes, scroll down to Home depot Canada. select it and click add. Wait till that information is added to your Tom. once finished close Tom home software and safely remove your Tom from computer. Switch off Tom. switch on Tom. Search for Home depot in your POI list. This time around you will see you get one that is closer to you provided the latitude / longitude information is there in the list you downloaded. Most chances are that it will be there.

you need to download tomtom home from the tomtom site. it will do it almost automatically.

you can download tomtom home HERE

just choose your operating system, then after you run it on your computer, just follow the on screen instructions.


bill

My thanks to the gentleman who posted the link to Tom Tom's solutions link. Although I had been there previously months ago when I first encountered this problem, there had been at that time, no instructions from them on how to properly reset the One that does not have a reset pin hole. That was in March. There are now such instructions.
The key to resetting such a Tom Tom GPS device lies in plugging your One into your computer, which automatically launches Tom Tom Home software (please remember, you have to have Home software installed on your computer already). After doing this:
1. When Home launches, go to Manage My Device Folder (p.2) and click it to open it.
2. You will see a folder-style window which lists all of the items that are your device. Select the folder tab: 'Items on device.' Then Deselect Applications. Click OK when promted. The Applications software will be deleted from your Tom Tom One.
3. IMPORTANT! Then clcik the other folder tab 'Items on computer.' Do the same here by deselcting to uninstal software on your computer as well. Click OK when promted.
4. If you do not get an automatic dialog box indicating that you need new application software installed, return to p.1 and select the folder 'Update My Device.' Follow the instructions as prompted and Tom Tom will both download new computer Home software as well as new software to the One device.
That should do it.
I will tell you that it took me three passes at this process. So it's not a breeze. But in the end it finally worked. And my One, which had been down since March is once again finally up and running with new software and as well as I remember it working.
Hope this helps others.
Tom

Hi canal_boat_m

Try this solution:

STEP 1 Un-install Tom Tom Home from your PC

STEP 2 Click on the link below:

http://tomtom.com/lib/img/cs/S4S/files/RemoveRegEntries_TTGOv1.exe
This will download a little removal program for the Tom Tom Home program.
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 3 Visit Tom Tom website and download the current new version of Tom Tom Home and install it to your PC
STEP 4 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
Your Tom Tom should ask you to 'Connect to Computer' if it does tap YES.

SOLUTION:
Your unit should now be recognized by your PC.

IF IT DOESN'T then follow the instructions below:

1. Connect your unit to your PC;
2. Copy two folders to your PC (namely 'Raster' and the one which holds all your maps - probably called 'United Kingdom and Eire';
3. Using Windows Utility, right click on the Tom Tom drive unit and select Fomat;
4. Switch off the unit and soft-reset it with a paper clip (but hold it in for at least 20 mins) and then re-connect it and power it up;
5. Tom Tom Home should now detect the unit and your unit should ask you to 'Connect to Computer' so tap YES;
6. Tom Tom Home will now say your device needs updating - and if you apply all the changes it will restore it to Factory Finished!
7. Then all's needed is to replace the two folders you backed up and any other items like mp3's and sounds, pics, etc.

Unistall Tom Tom Home. Goto:

www.tomtom.com/home and download the current version. Install this version and see if it works now.

There was an old Tom Tom Home (1.5 I think) and it is now Tom Tom HOME 2. If the icon has a little inward-facing arrow on the left-hand, lower corner then it is only a shortcut and you can safely delete them. You can always start the program by using Start, All Programs, Tom Tom etc.

Create a Restore point so you can undo the following changes and call it something like 'Pre Tom Tom HOME 2 update'.


Go to this web page:

http://www.tomtom.com/services/service.php?id=16&tab=87

and download the Windows version of Tom Tom HOME 2 and install the software. Tell the installing software to remove the old version of Tom Tom HOME - you won't need that any more.

Start up Tom Tom HOME 2 from the new shortcut icon that will now be on your Desktop and it should work unless you have an addition problem with your PC.

If it all goes wrong Restore your computer back to the Restore point you created above and you are back to where you started before you did anything.

Peter

Have you got the disc which comes with it? Download tom tom home from the tomtom website otherwise. This will install tomtom home onto your computer and you should then have the correct links/buttins on this program to download. Before updating your tomtom if it has a removeable SD card-do make a copy of it onto your pc as a backup. My brother used updates which messed up his software on the tomtom a while ago but my backup(same model tomtom) saved him!

These instructions worked for me with WinXP SP3, how they fair for Vista I can't say.
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To solve any issues with Connecting to TomTom Home and/or using the 'Operate my device' feature of TomTom, please do the following:-

STEP 1 Uninstall TomTom Home

- Disconnect your TomTom from your computer.
- Click on Start -> All Programs -> TomTom
- Uninstall All versions of TomTom Home from your PC
- Once Uninstalled, Open 'My Computer'.
- Right click on your 'C' drive and click on 'Search'
- in the boxes below where it says 'All or part of the filename', type 'Navcore' in this box.
- Further down, click on 'More Advanced Options'
- Make sure 'Search System Folders' and 'Search Hidden Files and Folders' are ticked.
- Click on Search

When the search has completed. Delete any files or folders that are found in the search results. Once complete, we need to remove any items on your PC that refer to TomTom, to do this:-

- Open 'My Computer'.
- Right click on your 'C' drive and click on 'Search'
- in the boxes below where it says 'All or part of the filename', type 'TomTom' in this box.
- Further down, click on 'More Advanced Options'
- Make sure 'Search System Folders' and 'Search Hidden Files and Folders' are ticked.
- Click on Search

When the search has completed. Delete any files or folders that are found in the search results.

Once done, reboot your PC.

STEP 2 Perform Some PC Maintenance.

- Empty your Recycle Bin, on your desktop, right click on the recycle bin and choose 'Empty'.

Note: I chose not to perform the Disk Cleanup and Defragmentation, I didn't think that it was a necessary step, but perhaps I am wrong.

- Go to Start -> All Programs -> Accessories -> System Tools
- Do a Disk Cleanup, in the disk cleanup options, make sure all the items are ticked. You will see this after it has analyzed your PC.
- Once finished, do a Disk Defragment.
- When the Disk Defragment has finished, please reboot your computer.

These procedures can take a while to complete, depending on the status of your computer.

STEP 3 Install TomTom Home 2.3

- Click on http://download.tomtom.com/sweet/app...2winlatest.exe
- You will now be prompted to download and install TomTom Home 2.3
- Once Installed, please reboot your PC

STEP 4 Open TomTom Home

- Open TomTom Home without the device connected. Do you get any error messages at this point?
- Connect your TomTom to one of the USB ports on the back of your PC
- Switch the TomTom on. Do you get any error messages at this point when you open TomTom Home?

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Hopefully these steps should resolve a majority of the issues encountered when starting TomTom Home and getting the "HOMEruntime.exe failed with error 0: Process failed to start up correctly" error message.

Regards.

I have managed to load a downloaded map onto two separate Tomtom one XL devices. I did it through tom tom home. I purchased , downloaded and installed the map on my first device. Then connected my second device to my computer. In TOM TOM Home I then changed my device using the Device menu / Change device. it then allowed me to load the map onto a second TOM TOM device.

here is a possible solution from TomTom tech support:

To solve this, use TomTom HOME to install the application. Follow the steps below:

1. Install TomTom HOME on your computer, if it isn't already installed. You can download the latest version of TomTom HOME here: www.tomtom.com/home
   
   
2. Connect your device to your computer and switch it on.
   
   
3. TomTom HOME opens automatically and checks for updates. If it does not automatically check, do one of the following:
   • In HOME 1.x select Device > Update now from the menu bar.
   • In HOME 2.x, click Update in the HOME menu.
   
   
4. When you are shown a list of available updates that you can download, make sure that you select the check box for the TomTom application.

TomTom HOME downloads and installs the latest version of the TomTom application for your device.