Mbox locked on T7316

Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


So in other words, try 1020000, 10020000, 120000

Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.

Feature 985 will show you the extension of the phone you are using.

You have to make sure this is the wright mail box for that local The mail box should be the same as the local.From the main set press feature 983 password
120000 for 2 digit locals , 1020000 for 3 digit locals etc then press mbox press chg enter mbox no. next password press reset this will take in back to 0000 as mailbox password.

Go to this phone press feature 983 this takes you to admin change mail box .The general mbox is 100 this is the mbox you want to change

Hi there, let me give this a crack at it...
The Telephone system sounds like a Norstar BCM... what Consultel1 gave you as an answer is correct, for a Norstar Key system.
OK, do all that Consultel1 stated: -> FEATURE 983 -> You will now see LOG:type in 738662 (SETNNA) and press OK -> You will now see PASSWORD: type in 266344 (CONFIG) and press OK -> then you will see the ADMIN and the options for MBOX, AA, OTHR
Now follow Consultel1 advise on changing Voicemail Passwords, from his orginal post.
Good Luck!

Feature 985 is used for resetting the administrator password.To reset a subscriber mailbox press feature 983, enter in log (default 1020000), on the 3 soft keys bolow the the screen press mbox,chng, enter extension number of the locked mailbox, press reset at the reset password prompt.press rls key

How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of extension numbers) followed by Password (default 0000).
Press MBOX.
Press CHNG.
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000).
Good Luck.

Norstar Voicemail for Call Pilot
**************************************************************************
Log In to System Administration:
1. Enter Feature 983 on a programming set
2. The display will show "LOG:", enter login password: "1020000"
3. Press the softkey under "OK"
4. Select the softkey under "MBOX"
5. Select the softkey under "DEL"
6. Enter the mailbox number (extension. you want to delete - 123)
7. Select the softkey under "Delete"
8. Press the RLS button to end.

Voila, now the mailbox is deleted.

Voicemail Features Norstar Common To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting
Norstar Voicemail Administrative Programming Programming must be done from any M7310, T7316, or M7324 model phone set.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit