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These steps are for HP Connected. Go to HP Connected, and then log in to your account. Click Services. Click Printables, if it is not already selected. Click the minus symbol ( ) to the right of HP Printables - Useful content delivered to your printer to see the Printables available on your printer.
Press the Down Arrow ( ) to select the printable that you want to stop or pause, and then press OK. Press OK again. The printable's Settings menu opens. Press the Down Arrow ( ) to select Turn off Scheduled Printing or a Pause option, and then press OK.
I assume you use windows XP and have you printer connected to you computer directly.
First turn off the printer, then go in your printers manager and pause the printer you have problem with it.
Delete all documents still in the printers queue. When deleted, put back on the printer, unpause the printer and print a test page (with the printer's property page on, you should have a test page button), if they dont delete, restart the computer, they shoul not be ther after rebooting.
If the test page goes well, maybe the document is corruped and need some fixing (some big picture do this problem on printers) check with other documents if they print well.
If it goes wrong again, do all the same thing again but beffore reprint, download and install the last version of the driver for you printer/OS.
unplug the printer and try to move carriage by hand, if it does not move, the carriage mechanism is broken, if it does move, plug the unit back in, if same error occurrs, it is an issue with the printer carriage mech.
have the printer preferences been changed accidentally to print in greyscale? Is the cartridge installed correctly? Now and again if the cartridges are opened and not installed straight away the ink dries up in the nossel and clogs the printer head, easily rectified with some cleaning solution. Cartridges also go out of date. hope this helped
Just installed iolo System Mechanic; it probably confilected with my PC Doctor program, causing the problem, now I am unable to uninstall HP 812c programing to reinstall.
The printer assumes that the color cartridge is good, and is trying to print with the dead color cartridge.
See if there is a setting for your printer under the control panel, printer, and go to printer properties.
See if you can select to print BLACK only.
I know they have this option for some Canon Printers, but not sure with the HP Printer Drivers. Worst case senerio, Highlight all of the text, and change the color to BLACK before printing. You can always just pick up a cheap refilled cartridge at Staples since it wont be used a lot, the quality isnt going to make much difference.
ok, on your keyboard. press ctrl + shift + escape at the same time. this will open the task manager.. on the processes tab, look for spool.exe and end its process.. afterwards, reboot your computer.. this will fix your problem!
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