Perform power cycle
1. Unplug the unit’s power cord from the back of the printer while the printer is 'on'.
2. Hold down the ‘On’ button for 60 seconds
3. Plug the power cord back to the unit while holding the ‘On‘ button down.
4. This will reset the printer’s mechanical systems and discharge all capacitors.
If the issue still persists, then
This should resolve your issue.
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