Go to the hard disk setup menu.
Chose initiolized HDD, same as picture below.
Sometimes this can fix the problem.
Regarding the firmware, I do not think there is any firmware update available for download for this unit.
I did not find any download for your product. Often, the image disk is distributed only to qualified repairers.
I Have same problem too. It is really annoying manuel is no help. What is point in having feature that doesn't work properly
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