Question about NorStar T7316E Corded Phone

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Mbox Locked - Feature 981

One of our mailboxes is locked (feature 981) and I can't unlock it for the life of me! I tried resetting the password through feature 985 which appears to work when you go through the motions but then when you try logging back into voicemail it still reads 'mbox locked contact administrator'.
Please Help!

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  • rgeorgoulas Sep 01, 2009

    Thanks for that... the only problem is, when I try feature 983 it just says 'inactive feature'... :(

  • Mike Jun 03, 2013

    When you enter the password, use the soft key "OK" instead of the "#" sign. When I used "#", I got the "invalid password" message.

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Feature 985 is used for resetting the administrator password.To reset a subscriber mailbox press feature 983, enter in log (default 1020000), on the 3 soft keys bolow the the screen press mbox,chng, enter extension number of the locked mailbox, press reset at the reset password prompt.press rls key

Posted on Sep 01, 2009

  • george  peters
    george peters Sep 02, 2009

    If f983 isn't working its a good chance that you have a BCM system.The way to tell is if you enter in feature ** system. If it asks for a password its a BCM. Unfortunately voice mail programming on a BCM is done via laptop either through the network or locally at the system its self.

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1 Answer

How do I unlock mailbox locked


Feature 983
Password: 1020000
Mbox:
Enter the mailbox number that is locked
Press Reset after Password displays

Password will now be 0000.

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My MBOX is locked on my T7316E Nortel phone. Also, trying to retrieve messages from home I somehow changed the password and I don't know what it is.


Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


Feature 985 will show you your mailbox extension

Apr 25, 2011 | Nortel T7316E 2-Line Corded Phone

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My nortel n441 says locked mailbox this happened after trying to change password can you help me


Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


Feature 985 will show you the extension of the phone you are using.

Mar 17, 2011 | Nortel T7316E 2-Line Corded Phone

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Unlock Nortel t7316e voice mail. when i try to get into my voice mail and after entering my password, th ephone displays "mail box locked contact admin. i am admin and do not how to unlock. I have...


Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


Feature 985 will show you the extension of the phone you are using.

Mar 15, 2011 | Nortel T7316E 2-Line Corded Phone

1 Answer

We have a Nortel Networks system T7316. One phone has the mailbox locked out and says contact admin. I have tried the 120000 code and it is invalid. What else can I try?


Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.



So in other words, try 1020000, 10020000, 120000

Feb 24, 2011 | NorStar T7316E Corded Phone

2 Answers

How do I unlock a mailbox?


Reseting the password will unlock the mailbox.To reset your voice mail password, press feature 983 the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

Jul 13, 2010 | NorStar M7310 Corded Phone

1 Answer

Unlock mailbox


Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password. I hope it helps

Apr 27, 2010 | Nortel T7316E 2-Line Corded Phone

1 Answer

PHONE LOCKED ON T7316E


To reset a subscriber mailbox press feature 983, enter in log (default 1020000), on the 3 soft keys bolow the the screen press mbox,chng, enter extension number of the locked mailbox, press reset at the reset password prompt.press rls key

Sep 17, 2009 | NorStar T7316E Corded Phone

1 Answer

I have a similar problem.


Press feature 985
Extension of vociemail is displayed. Dial 9
PSWD: RESETSMPSWD (73738767793)
Reset PSWD? Press YES
Login will be changed to default (1020000 for 3 digit EXT's or 120000 for 2 digit)

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6 Answers

Nortel T7316E


To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit

Aug 21, 2007 | NorStar T7316E Corded Phone

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