Sounds like you need to surround modes. There is usually a Stereo, Dolby, DTS, "virtual surround", 4-speaker mode etc..
When you play a CD or connect to TV it likely defaults to playing stereo or virtual surround.
With real surround, almost all of the voices are coming from the center-channel speaker (normally placed closest to the TV).
Also, check to make sure the center channel is connected properly.
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