I have a new duet front loading washer and the drum wont fill with water. It sprays just enough water to wet the clothes but there is no water in the bottom of the tub to wash the clothes. When the clothes fall, they hit the bottom of the dry drum. There should be water down there! The service guy says thats the way the new washers work due to "Energy Star". Government regulations have forced the new machines to use so little water that they no longer work! My clothes arent getting clean because there is no damn water in the damn washer! That could be why your clothes are not getting clean.
Actually the machine is working like it is designed. When the correct soap is used, these machines clean clothes better than the old style. Try using a major brand of soap like Tide, Bold, or Cheer. Make sure it has the HE design on the bottle. This means that it is made just for the new High Efficiency machines. Also make sure you don't use to much. Read the directions. If this is done correctly, I'm sure you will find that it does clean great. I was like you when I first saw one of these new machines. "These is no way you can clean dirty and I mean dirty clothes without enough water to cover them. Well since, I have became a believer. They have put a lot of thought into designing these things. They had to of, for them to clean as good as they do.
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There are posts everywhere for this problem - it is an issue - there is a you tube video to fix it
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