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It could be a receiver issue, the cord, it might be a faulty receiver or alternatively it could be plugged with wax or badly affected by moisture. Receiver issues are relatively common with Siemens, if you have cleaned out the tip and are confident it is not a moisture issue, the receiver has failed. it is an easy fix and your audi should be able to change it out on the spot.
Check on back side of laptop you find 1 battery slot .And RAM slot is upon battry position . Open that plate above battery and just pull RAM memory then you can change it.
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