Tomtom GO 930 GPS Receiver Logo
Posted on Aug 27, 2009
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Large white X in red circle flashing

I updated the Tomtom Go 930. Since then, the GPS opens but is stuck on that opening screen with a large white 'X' flashing in a red circle. Can you please help me?? Many thx!

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  • Master 3,153 Answers
  • Posted on Aug 27, 2009
Anonymous
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Joined: Aug 07, 2009
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This works for most tomtoms so there is nothing to loose and everything to gain

Remove the SD card

The card needs to be formatted properly first that's all,

formatting is better done in a card reader.(opionions vary)

Right click on it and select format select FAT32 as the files system

Now connect the tomtom but don't let tomtom home run. exit TTH if need be.

You now ned to select your tom tom which will also show as a drive.

In windows explorer select tools then folder options. Click view and tick the box for "show hidden files and folders"
It may warn you but you can ignore it.

then just copy ALL the files from the tom tom to your sd card

DO NOT USE CUT AND PASTE !

Once all the files are on switch off the tom tom and insert the sd card

It should now work

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eave on charge for two hours, then with the SD card out (if it has one) hold down the reset button at the back of unit for ten seconds and then the 'on' switch for ten seconds.
STEP 1
Connect your TomTom to your
computer via USB and open up your Windows Explorer and go to the drive. (It will be listed as TOMTOM (E) or some other drive letter).
Copy the Yellow Folders one by one to your PC. Ideally, save all the folders under a new folder that you name.
You may find that the folder ttntools and gns may not be copied. This is o.k. if they aren't.
STEP 2
Format your Tomtom via MY Computer.
STEP 3
Copy the Yellow Folders from the
backup you made in STEP 1 back to the TomTom.
STEP 4
Open TomTom Home
Click on Upate Now.
Install the latest update onto your TomTom.
Once installed, switch your TomTom off, then disconnect if from the PC.
Thats it. From now on, make a full backup using TomTom Home prior to any updates.
Also note, that copying all the files will take some time.

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Hi, I am back, just got the problem solved, I called their tech support at no charge (866-486-6866, Glen) , really good service.
First turn your firewall off (if you have one). You need to go into your 720 with the TomTom Home software and erase the downloaded software (with the remove items from my device) and reset the device (little reset button under the unit keep it pressed for 5 seconds), place it back in the cradle and restart your computer and than restart the 720 , bring the TomTom Home program up, and when the TomTom Home software in your computer restarts and detects the 720 it will tell you that you need to update the application, if it doesn't than you force the update by going to the add maps option, select items on my computer, select applications and press the add button, when done, go back and to device (option in top of your screen) and select disconnect device, restart your 720 and it should be back to life with the upgraded software.
Hope this helps
Aldo
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