Freezer is cold but not keeping icecream frozen.

Try cleaning the condenser radiator.

this fan needs to run when the compressor runs,check fan blade for being jammed by ice if you have this much ice on back wall as ice will stall motor,if no fan there will be no cool air to refrige compartment also the defrost drain tray will fill with water then freeze over which in turn floods the freezer floor and refrige compartments cause it cannot drain to the pan in the bottom

Sounds like a failure to defrost.
Look on the freezer rear wall inside the freezer for ice bukdup.
If there is ice the defrost components ,must be replaced.

You can use a hairdryer on the frozen parts.
The fridge gets its cold air from the freezer through a vent(damper) between the freezer and fridge.The fan in the freezer blows air through it. There is a flap you adjust with the fridge temp. control. Make sure it's opening and closing when you adjust the fridge temp ..

you should try and defrost the feezer completely as ice might be blocking the cold coming in. it happed to my fridge freezer and that cured it and it is working perfect now.

Icecream is a tough call. Some brands have to many artaficial ingredients and that doesnt get solid. What temps are you getting in the freezer? Is everything else frozen solid?

Your defrost element is faulty, this is attached to the bottom of the freezer coils and also has a defrost limiting thermodisc which should be replaced at the same time. You are getting a freeze up and therefore no air circulation. Also check that the fanmotor is ok.

If this is correct:

1. No ice build up on back of freezer wall.
2. Fan in freezer is working.
3. Items in freezer are frozen, ice cream is a good test.

Then:
Why is the cold air in the freezer not getting over to the Ref. side?

1. There is a channel (tunnel) from the freezer to the Ref, side and there is a door which regulates how much cold air from the freezer goes through to the Ref. side.

2. The control panel may have it labeled as "Freezer" setting, from cold to coldest. The coldest setting means the door is almost closed and will keep most of the cold air in the freezer.

3. Since your control panel is not working then this door must be almost closed keeping all or most of the cold air in the freezer.

Any service tech should be able to check the control panel and find the problem.

Sounds like a defrost problem. Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.

• possible causes:

1. bad defrost timer
2. bad defrost heater (in freezer)
3. bad thermo switch in freezer

If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items.

• if you already checked this and think it is a different problem then let me know, i will help you figure it out. 
  

Mike  

It sounds like cold air from the freezer isn't making it to the fridge compartment. This can be cause by a several things. The damper that lets air into the fresh food side is stuck in "closed" position, the temp sensor (t-stat) isn't working properly, the evaporator fan (in the freezer comp above the coils) isn't working to blow air up to the fresh food section. In some situations, the defrost cycle for the freezer section isn't working and the coils have frozen into a block of ice and air can't flow over them properly so you get not cold air to the fresh food section but the freezer still stays cold due to the block of ice.