My son used my Breville espresso maker ... I am not sure how he managed it but the pod is now jammed up in the area above where the arm usually twists and locks . I noticed there are four little screws holding a plate up under...the pod is up inside this part. Can I unscrew?

This sometimes happens if you are using a pod/capsule meant for brewing espresso (lower liquid volumes). Perhaps the capsules are packed differently (ie. tighter for espresso pods, looser for coffee pods) and the machine detects these differences, but I'm not sure. On my machine (nespresso brand) there are two buttons, one for espresso (small liquid volume) and one for coffee (larger liquid volume). When I want to make a larger volume, I choose a pod appropriate for making a larger volume. These volumes are usually written somewhere on the sleeve/espresso box, or in the hand booklet that describes that lists the variety of pods offered by the company.
I hope this helps.

Contact Keurig customer service at 1-866-901-BREW (2739) -- everyone i have spoken to was very kind and helpful

Does it leak around the pod holder, or after the holder is removed?
It it is around then you need to replace the head gasket.
If it is after then the solenoid or the valve seat is damaged.

the K-cup is punctured at the top and at the bottom.
you can take a corkscrew, and puncture a number of holes in the bottom of the K-Cup... verify there is a hole at the top... just before you start to brew... press down on the black arm over the cup... but not too hard...Lets see what happens... if it all looks good... no problems... then we need to either adjust the arm... or shim the k-Cup up a little bit...
you may also check the rubber Seal around the top pin that punctures the K-cup...
sounds like you lost your rubber seal around the top of the K-cup...

you can re-phrase after looking and testing....


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Here ya go, sorry to hear it was thrown away!

http://iwantsweetdeals.com/Keurig-Breville-Replacement-K-cup-Holder-Assembly-P1208231.aspx

The o-ring /gasket in there might be worn out.

The rubber fitting does 2 things. It splits the steam and it keeps the end from bumping too hard. You don't need it but make sure you clean the steam tube well.

the machine might or might not have had the pod filter based on manufacturing date. If you did not have one it can be purchased on Breville USA web site for $10.

Hi,

I can not this machine, sorry
I do service on Saeco, Kenwood, LaPavoni, Spidem, Cuisinart, Breville.

Have a nice day
/Mirran

A card included in the operating manual indicates that this is normal. The Breville "Dual Wall Crema System" will do this. Visit www.breville.com for more information.