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Technically, this is ''fixya'', but I'll answer the question...
If you paid by credit card, call your card co's customer service number and officially file a ''dispute'' of the charges. Explain what has happened when trying to contact the company; (that is the _most_ important detail of your dispute).
If you paid by check, then ''sorry but...''
If you paid by PayPal, you can do the same as with credit card. File dispute with PayPal. (NOTE: You only have 45 days from the payment date to file a dispute with PayPal).
You should make sure your login details are correct. If you cannot really login and nobody from them reply to your email then I believe its time to file a dispute inside your paypal so that you can get your money back.
For clarification Paypal account cannot be negative unless someone filed a chargeback or filed a dispute against a transaction in your paypal account.
To fix it you just need to fund more to get out from the negative funds. Now if you cannot access your paypal that's a different story. You then need to click Problem with login? link on the login screen.
The following step outline will go over the normal PayPal process which begins with attempting contact at a seller and then filing a dispute.
To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.
Here's how to find the seller's contact information:
Log in to your PayPal account.
Click History.
Click Details next to the transaction you want a refund for.
Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.
Filing a dispute Here's how to file a dispute:
Log in to your PayPal account.
Click Resolution Center.
Click Dispute a Transaction.
Select Item dispute, then click Continue.
Click Find transaction ID, then click the transaction ID you want to dispute.
Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page
If your dispute is not resolved or escalated to a claim within 20 days it will be closed
Escalating your dispute to a claim
If
you can't resolve your dispute with your seller, we can help. Just
escalate your dispute to a claim and ask us to look into the
transaction. We'll review your case and decide whether you're eligible
for a refund. We can usually decide if you're eligible for a refund
within 30 days.
Here's how to escalate a dispute to a claim:
1. Log in to your PayPal account. 2. Click Resolution Center. 3. Click View next to the dispute you want to escalate. 4. Click Escalate this dispute to a PayPal claim, then follow the instructions. 5. Click Escalate to a claim.
To check the status of your claim, log in to your account and go to the Resolution Center.
To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.
First try to contact the seller to resolve the issue, if no response you can file a dispute. The steps below outline this process.
How do I get my money back?
If you would like a refund, start by getting in
touch with your seller. Most sellers welcome the chance to work out any
problems.
To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.
Here's how to find the seller's contact information:
Log in to your PayPal account.
Click History.
Click Details next to the transaction you want a refund for.
Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.
Filing a dispute
Here's how to file a dispute:
Log in to your PayPal account.
Click Resolution Center.
Click Dispute a Transaction.
Select Item dispute, then click Continue.
Click Find transaction ID, then click the transaction ID you want to dispute.
Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page
If your dispute is not resolved or escalated to a claim within 20 days it will be closed.
Escalating your dispute to a claim
If
you can't resolve your dispute with your seller, we can help. Just
escalate your dispute to a claim and ask us to look into the
transaction. We'll review your case and decide whether you're eligible
for a refund. We can usually decide if you're eligible for a refund
within 30 days.
Here's how to escalate a dispute to a claim:
1. Log in to your PayPal account. 2. Click Resolution Center. 3. Click View next to the dispute you want to escalate. 4. Click Escalate this dispute to a PayPal claim, then follow the instructions. 5. Click Escalate to a claim.
To check the status of your claim, log in to your account and go to the Resolution Center.
To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.
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