E-mailing docs Hi, We have a Canon Image runner 5000 series. I am trying to send e-mails of scanned docs. I get a print out "TX Report" which indicates that the error is in the e-mail address. The address is used regulary and works for e-mail. The copier is networked. E-mail addresses are in the "address book", and I have tried manually as well.

go to utility then got to reporting then select TX result report change to on if fails or off

working 3 weeks ago. well, something must have changed in your network since then, check smtp server with your mail provider if it is scan to email. if it is scan to the file, check firewall, ip addresses, destination folder, login and passowrd to the destination pc.

If you don't have the send button then it wont work
Make sure you have the send button available on the canon device as shown above, and fully networked, if so follow instructions below

setting up the device for scan to e-mail
1.select * head > SYSTEM SETTINGS > NETWORK SETTINGS > E-MAIL SETTINGS. You may need to scroll down the menu to find the e-mail settings

2. Fill in the required fields, SMTP or POP settings
Someone with a little IT background would help

The e-mail address is for the recipient so they know where the scan-e-mail come from e.g [email protected]
The server address settings are important.

3.Go back to send screen to add e-mail address and test


Restart device may help sometime after changing device settings:) Good Luck

hi! Ok, for first, let as see which color are misaligned. You should bring up the printer status screen from the LBP-5000 and just type this code: *28* then go to the second menu and choose the "service menu". Then try to find out a menu where you can print out some infos. I think it is the second menu in the "service menu"
You should get printed out on 3pcs of papers all 4 colors separated. Some colors are misaligned. If you have that printing then scan it and send it to me to this mail: [email protected] so I can see what is happening.
If you have an eeprom reader and a little electronic scill it would be nice for the next steps...
I'm waiting for your mail...

hi refer to user manual guide; you can protect your session by a password and no one can see your confidential documents

my canon 3300 all in one printer (image runner) pdf files print very slowly

Here are some of the instructions you'll need, but you can also find more assistance by accessing the online Canon support site and searching the exact error message you get. (click here)

ssue: ERROR LCD: INCORRECT PAPERSIZE
Solution: Reset the unit-IC D/PC 1000 Series

Reset the unit

1. Slide the platen to the left.
   
   
2. Slide the platen back to the right until it locks in place.
   

Here are instructions for changing the setting of the tx report:
Issue: How do I change the TX report
Solution: Changing the TX Report-IC D/PC 1000 Series

Changing the TX Report

1. Press <Additional Functions>.
   
   
2. Use <> or < > to select [FAX SETTINGS], then press <Set>.
   
   
3. Use < > or < > to select [REPORT SETTINGS], then press <Set> twice.
   
   
4. Use < > or < > to select the option you want.
   

Name Description TX REPORT 111OUTPUT NO
111PRINT ERROR ONLY
111REPORT WITH TX IMAGE
111111ON
111111OFF
111OUTPUT YES
Enables/disables automatic printing of a transmission report. No report is printed.
Prints a report only when a transmission error occurs.
If you select PRINT ERROR ONLY or OUTPUT YES, enables/disables printing of the first page of the fax under the report.
Prints a first page only when a transmission error occurs.
The first page is not printed.
Prints a report every time you send a document.
(The factory default setting is in bold face.)


I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

I'm assuming you have pressed SEND button at top.

There is a DIVIDE INTO PAGES button towards the bottom right, if it's a blue colour press it to make it grey, this will send the docs as one file.

tx is shorthand for transmit, rx is for receive - used since the days of the telegraph.

I am not an expert about such matters but I think a scanned image first needs to be stored in an on-computer file and then attached to an email by using the browse function from the email compose box.

Solution #3 solved it for me. The report kept printing over and over, so I used the menus (roughly) mentioned in Soluton #3 by guest.

My problem was the printer was trying to print the TX Error Report with the image attached. That made the report too big for standard sized paper, so the machine kept telling me to check the paper size, and I'd hit 'OK', and that made the machine try to print the report again, for it continued to think it had not printed a complete report.

Here's what I did...

Go to: Fax Menu
Arrow right ( >) to Maintenance/Settings, hit, 'OK'
Arrow right to (>) to Device Settings, hit 'OK',
Fax Settings, hit 'OK',
Arrow down ( v ) to TX Settings, hit 'OK',
Arrow down ( v ) to TX Report, OK
Select 'Print error only', hit 'OK',
Attach TX image, Select 'NO', hit 'OK"

With the instruction to not attach the TX image, it will print out the error report without the TX image, the report will fit on the paper, and it will clear this problem.

Good luck!